Thoracic Surgery Scheduling Specialist

Henry Ford Health; Jackson (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Henry Ford Health in Jackson, MI seeks a Scheduling Coordinator for Thoracic Surgery to coordinate surgeries, post-op care, and related testing. The role includes obtaining insurance authorizations, managing referrals, and educating patients to ensure a smooth care journey.

Ideal candidates will have a high school diploma or equivalent and healthcare experience, with strong customer service, communication, and teamwork skills.

Qualifications

• Experience in a clinical or healthcare setting is required.
• Strong written and verbal communication skills are essential.
• Ability to maintain high standards of customer service and adherence to protocols.
• Ability to work collaboratively with managers, physicians, and clinical staff.
• Demonstrated ability to anticipate issues and propose solutions.

Responsibilities

• Coordinate and schedule surgeries, post-op appointments, and pre-admission testing.
• Obtain insurance authorizations and manage referrals.
• Provide patient education to enhance understanding of the care journey.
• Maintain excellent customer service and adherence to organizational protocols.
• Identify issues and suggest process-improvement strategies.

Skills

Customer Service

Communication

Teamwork

Attention to detail

Medical terminology

Problem solving

Education

High school diploma or equivalent

Job description

Henry Ford Health in Jackson, MI seeks a Scheduling Coordinator for Thoracic Surgery to coordinate surgeries, post-op care, and related testing. The role includes obtaining insurance authorizations, managing referrals, and educating patients to ensure a smooth care journey.

Ideal candidates will have a high school diploma or equivalent and healthcare experience, with strong customer service, communication, and teamwork skills.