Scheduling Coordinator - Hematology Oncology

Henry Ford Health; Jackson (MI); On-site; USD 25,000 - 39,000; Full time

Job summary

Henry Ford Health’s Jackson campus is seeking a Scheduling Coordinator to orchestrate surgeries, appointments, and diagnostic procedures. You will support physicians, clinical staff, and patients by managing schedules, obtaining authorizations, and delivering patient education to ensure smooth care delivery.

As part of Hematology & Oncology scheduling, you will handle labs, infusions, and referrals, contributing to efficient patient experiences in a community‑focused hospital setting.

Qualifications

• Graduation from high school or equivalent.
• Experience in a clinical or healthcare setting.
• Ability to maintain high customer service standards and follow organizational protocols.
• Strong teamwork skills with managers, physicians, and clinical staff.
• Proven ability to anticipate issues and suggest improvements.
• Highly organized with attention to detail.
• Effective written and verbal communication skills.
• Solid understanding of medical terminology.

Responsibilities

• Coordinate and schedule surgeries, post‑op appointments, and surgical clearances.
• Arrange pre‑admission testing, procedures, and diagnostic testing.
• Manage referrals and obtain insurance authorizations.
• Provide patient education to ensure informed and prepared care.

Skills

Customer service

Teamwork

Attention to detail

Effective communication

Medical terminology

CPT/ICD codes knowledge

Education

High school diploma or equivalent

Tools

EPIC

Job description

Scheduling Coordinator - Hematology Oncology

• Full-time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Title

Scheduling CoordinatorHematology Oncology

About the Department

Join our dedicated team at Henry Ford Health's Jackson hospital campus, a cornerstone of care in mid-Michigan. Surrounded by the natural beauty of lakes and parks, our Jackson location offers a warm, community-focused environment where you can make a meaningful impact. Here, you'll work alongside compassionate professionals to deliver high-quality care in a close-knit setting, serving patients with excellence and empathy.

Henry Ford Hematology & Oncology - Jackson (Gayle M. Jacob Cancer Center), now a part of Henry Ford Cancer, focuses on the treatment of cancer through medication, including chemotherapy (as opposed to radiation or surgery).

From the Hiring Manager:Our Scheduling Coordinators handle very complex scheduling for our patients - labs, provider appointments, infusions (100s of different medications and time frames for our infusion room), injections, port flushes, diagnostic testing, referrals etc.

1100 E Michigan Ave
Ste 307
Jackson, MI 49201

Full Time

Days

Role Overview

As a Scheduling Coordinator, you'll play a vital role in ensuring seamless patient care by coordinating surgeries, appointments, and diagnostic procedures. You'll support physicians, clinical staff, and patients by managing schedules, obtaining authorizations, and providing education. Your work will directly contribute to a smooth and efficient healthcare experience for our patients.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate and schedule surgeries, post‑op appointments, and surgical clearances.
• Arrange pre‑admission testing, procedures, and diagnostic testing.
• Manage referrals and obtain insurance authorizations.
• Provide patient education to ensure informed and prepared care.

What You Will Need

Required Qualifications

• Graduation from high school or equivalent.
• Experience in a clinical or healthcare setting.
• Ability to maintain high customer service standards and follow organizational protocols.
• Strong teamwork skills with managers, physicians, and clinical staff.
• Proven ability to anticipate issues and suggest improvements.
• Highly organized with attention to detail.
• Effective written and verbal communication skills.
• Solid understanding of medical terminology.

Preferred Qualifications

• Minimum of two years of scheduling experience.
• EPIC experience and knowledge of CPT, ICD9, ICD10 codes.

What We Offer

At Henry Ford Health, you’ll find opportunities for career growth, collaboration with diverse teams, and the chance to contribute to mission‑driven work. We foster a culture of continuous learning and innovation, empowering you to make a difference in healthcare.