Scheduling Coordinator - Thoracic Surgery

Henry Ford Health; Jackson (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Henry Ford Health in Jackson, MI seeks a Scheduling Coordinator for Thoracic Surgery to coordinate surgeries, post-op care, and related testing. The role includes obtaining insurance authorizations, managing referrals, and educating patients to ensure a smooth care journey.

Ideal candidates will have a high school diploma or equivalent and healthcare experience, with strong customer service, communication, and teamwork skills.

Qualifications

• Experience in a clinical or healthcare setting is required.
• Strong written and verbal communication skills are essential.
• Ability to maintain high standards of customer service and adherence to protocols.
• Ability to work collaboratively with managers, physicians, and clinical staff.
• Demonstrated ability to anticipate issues and propose solutions.

Responsibilities

• Coordinate and schedule surgeries, post-op appointments, and pre-admission testing.
• Obtain insurance authorizations and manage referrals.
• Provide patient education to enhance understanding of the care journey.
• Maintain excellent customer service and adherence to organizational protocols.
• Identify issues and suggest process-improvement strategies.

Skills

Customer Service

Communication

Teamwork

Attention to detail

Medical terminology

Problem solving

Education

High school diploma or equivalent

Job description

Scheduling Coordinator - Thoracic Surgery

• Full-time
• Job Type: Full Time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Scheduling Coordinator - Thoracic Surgery

Job Title

Scheduling Coordinator - Thoracic Surgery

About the Department

Join our dedicated team at Henry Ford Health in Jackson, a trusted community anchor serving patients across mid-Michigan. Surrounded by lakes, parks, and small-town charm, our Jackson hospital campus offers a welcoming atmosphere and the opportunity to provide high-quality care in a close-knit community setting. As part of our team, you'll play a vital role in ensuring seamless patient care through efficient scheduling and coordination.

Thoracic surgery involves procedures to treat organs located in the thorax, or chest. At Henry Ford Thoracic Surgery - Jackson, we are committed to providing compassionate treatment at every stage of our patients' care.

Henry Ford Thoracic Surgery - Jackson

1100 E Michigan Ave

Ste 211

Jackson, MI 49201

Role Overview

As a Scheduling Coordinator, you will be responsible for coordinating and scheduling surgeries, post-op appointments, surgical clearances, pre-admission testing, procedures, diagnostic testing, and referrals. You'll also obtain insurance authorizations and provide patient education, ensuring a smooth and efficient healthcare experience for our patients and supporting our physicians and clinical staff.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate and schedule surgeries, post-op appointments, surgical clearances, pre-admission testing, procedures, and diagnostic testing.
• Manage referrals and obtain insurance authorizations to ensure seamless patient care.
• Provide patient education to enhance their understanding of their healthcare journey.
• Maintain a high standard of customer service and adherence to organizational protocols.
• Anticipate issues and suggest strategies to address and improve processes.

What You Will Need

Required Qualifications

• Graduation from high school or equivalent.
• Experience in a clinical or healthcare setting.
• Ability to maintain a high standard of customer service and observance of organization protocol.
• Ability to maintain team-oriented relationships with managers, physicians, and other clinical staff.
• Demonstrated ability to anticipate issues and suggest strategies to address and/or improve those issues.
• Highly organized and meticulous about details.
• Effective written and verbal communication skills.
• Solid understanding and knowledge of medical terminology.

Preferred Qualifications

• Minimum of two years of scheduling experience.
• Knowledge of CPT, ICD9, ICD10 codes.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join us to make a meaningful impact while advancing your professional journey.

• Graduation from high school or equivalent.
• Experience in a clinical or healthcare setting.
• Ability to maintain a high standard of customer service and observance of organization protocol.
• Ability to maintain team-oriented relationships with managers, physicians, and other clinical staff.
• Demonstrated ability to anticipate issues and suggest strategies to address and/or improve those issues.
• Highly organized and meticulous about details.
• Effective written and verbal communication skills.
• Solid understanding and knowledge of medical terminology.