Third Shift Air Support Representative

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Job summary

Crossroads Courier, Inc. in Saint Louis, MO, is hiring an Air Support Representative to join our operations team. The role schedules and monitors air freight shipments, communicates critical updates, and supports daily logistics planning from a 3 AM to 11 AM shift, Monday through Friday.

You will interact with customers, drivers, and vendors to ensure on-time performance and accurate orders. The ideal candidate has at least two years of customer service experience, a valid driver's license, and

Qualifications

• Minimum 2 years of customer service experience in a fast-paced or time-sensitive environment.
• Valid driver's license with a clean driving record.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, SharePoint).
• Ability to adapt quickly and learn new systems/software; willingness to work overtime.

Responsibilities

• Deliver exceptional customer service via phone and email to internal and external customers.
• Coordinate, book, and monitor air freight shipments from initiation through delivery.
• Enter and organize daily flight schedules and operational assignments.
• Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance.
• Process customer orders accurately and efficiently.
• Communicate shipment updates, delays, alerts, and status changes proactively.
• Escalate operational issues and service concerns to leadership as needed.
• Prepare and maintain weekly operational reports using Microsoft Excel.
• Troubleshoot airline and shipment issues, making real-time adjustments when necessary.
• Assist with deliveries when operational needs require.

Skills

Customer service

Organizational skills

Communication skills

Professional conduct

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saint Louis, United States | Posted on 09/03/2026

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Job Description

Air Support Representative

Location: St. Louis, MO (Onsite)

Schedule: Monday through Friday, 3 AM to 11 AM

Pay: $25.00-$27.00 per hour, based on experience

We are seeking a reliable and customer-focused Air Support Representative to help ensure smooth, efficient air freight and logistics operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values delivering exceptional service to customers and operational partners.

As a key member of the operations team, you will coordinate shipments from pickup through final delivery, communicate critical updates, and support day-to-day logistics scheduling and reporting.

Key Responsibilities

• Deliver exceptional customer service via phone and email to internal and external customers
• Coordinate, book, and monitor air freight shipments from initiation through delivery
• Enter and organize daily flight schedules and operational assignments
• Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance
• Process customer orders accurately and efficiently
• Communicate shipment updates, delays, alerts, and status changes proactively
• Escalate operational issues and service concerns to leadership as needed
• Prepare and maintain weekly operational reports using Microsoft Excel
• Troubleshoot airline and shipment issues, making real-time adjustments when necessary
• Support additional operational duties as assigned
• Assist with deliveries when operational needs require

Qualifications

• Required
• High school diploma or GED
• Minimum of 2 years of customer service experience in a fast-paced or time-sensitive environment
• Valid driver's license with a clean driving record
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to remain professional and courteous with customers, vendors, and team members
• Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint
• Ability to adapt quickly and learn new systems/software
• Willingness to work overtime as needed
• Preferred
• Experience in logistics, courier, transportation, delivery, or air freight operations
• Health insurance
• Vision insurance
• Paid time off (vacation and sick time)

Why Join Us?

This is an opportunity to become part of a team that keeps critical shipments moving efficiently while providing exceptional customer support. If you are detail-oriented, dependable, and enjoy working in a high-energy logistics environment.

Crossroads Courier is an Equal Opportunity / affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.