Logistics Specialist - 2nd Shift

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Opportunities for professional growth

Comprehensive medical, dental, and vision insurance

Job summary

Crossroads Courier, Inc. in St. Louis, United States, is seeking a Logistics Specialist to deliver exceptional customer service and support courier drivers for timely deliveries. This role involves coordinating logistics, managing customer communications, and preparing reports. Ideal candidates should possess a High School diploma, at least 2 years of relevant experience, and proficient analytical skills. Benefits include opportunities for professional growth and comprehensive health insurance.

Qualifications

• Minimum of 2 years of experience in a fast-paced, time-critical environment.
• Strong analytical skills with a knack for identifying and resolving issues quickly.
• Exceptional attention to detail and accuracy.

Responsibilities

• Answer incoming calls, route inquiries, and input orders efficiently.
• Manage customer emails by inputting orders, responding, and routing messages as necessary.
• Provide logistical and operational support to our courier contractors.

Skills

Customer service

Analytical skills

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Saint Louis, United States | Posted on 10/01/2024

Crossroads Courier is a privately held, nationwide company, based in St. Louis, that provides time‑critical ground and air courier services to a wide spectrum of local and national companies. The company is a customer‑service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

Job Description

Crossroads Courier is looking for a Logistics Specialist to join our team!

In this role, you will deliver exceptional customer service while supporting our courier drivers to ensure timely deliveries to our customers. You will play a key role in coordinating logistics and operational processes, utilizing all available resources to enhance our service quality.

Schedule & Pay

• Saturday through Wednesday, 11am to 8pm
• $21-23/hr, commensurate with experience

Key Responsibilities:

• Answer incoming calls, route inquiries, and input orders efficiently.
• Manage customer emails by inputting orders, responding, and routing messages as necessary.
• Provide logistical and operational support to our courier contractors.
• Deliver outstanding customer service to both internal and external stakeholders.
• Communicate proactively with scheduled service customers about backup drivers assigned to their routes.
• Prepare and complete regularly scheduled reports.
• Perform additional duties as assigned to support team objectives.

Requirements

Qualifications:

• High School diploma or equivalent.
• Minimum of 2 years of experience in a fast‑paced, time‑critical environment.
• Strong analytical skills with a knack for identifying and resolving issues quickly.
• Exceptional attention to detail and accuracy.
• Ability to make informed decisions under pressure.
• Proficient in multitasking and prioritizing competing demands throughout the day.
• Comfortable working in a dynamic, fast‑paced setting.
• Proficiency in Microsoft Office Suite.

Benefits and Incentives:

• Opportunities for professional growth and advancement.
• Comprehensive medical, dental, and vision insurance.

If you are a proactive problem‑solver with a passion for logistics and customer service, we invite you to apply and become a vital part of our team!