Account Manager

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO

Tuition reimbursement

Job summary

Crossroads Courier, Inc. in Saint Louis, MO, is seeking an Account Manager / Customer Experience Specialist to enhance client relationships and retention.

You will serve as the main liaison for assigned customers, collaborate with operations, and drive timely, high-quality service in a fast-paced logistics environment. The role emphasizes building strong customer partnerships, handling inquiries, and identifying opportunities for account growth, while delivering proactive support and onboarding

Qualifications

• 2+ years in account management, inside sales, customer success, or logistics customer service.
• High School Diploma or GED required; Bachelor's degree preferred.
• Strong communication and relationship-building skills.
• Comfortable speaking with customers, executives, and operational leaders.
• Ability to manage multiple priorities simultaneously.
• High sense of urgency and ownership.
• Technology proficiency including Microsoft Office and CRM systems.
• Logistics, transportation, courier, healthcare, or supply chain experience preferred.

Responsibilities

• Serve as primary point of contact for assigned customers.
• Build strong relationships and drive customer retention.
• Manage customer inquiries and service issues through resolution.
• Partner with operations to ensure successful delivery execution.
• Conduct regular customer touchpoints and account reviews.
• Identify opportunities to expand existing customer relationships.
• Escalate and resolve issues quickly and professionally.
• Monitor service performance and communicate proactively.
• Support customer onboarding and implementation activities.

Skills

Account management

Customer relationships

Communication

Multitasking

Time management

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office

Job description

Saint Louis, United States | Posted on 08/27/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is a customer-service driven organization that focuses on quality service for itsclients and provides a positive workplace that encourages individual growth andprofessional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employerand equal opportunity provider for independent contractor positions. We do notdiscriminate on the basis of race, color, religion, marital status, age,national origin, ancestry, physical or mental disability, pregnancy, geneticinformation, gender, veteran status, or any other status protected underapplicable federal, state or local law.

Job Description

Account Manager / Customer Experience Specialist

We Find A Way.

At Crossroads Courier, every delivery matters.

Whether it's a life-saving medical shipment, a critical manufacturing component, or a time-sensitive business delivery, our team helps customers solve urgent logistics challenges every day.

We're looking for an Account Manager / Customer Experience Specialist who thrives in a fast-paced environment, enjoys building strong customer relationships, and takes pride in delivering exceptional service.

This role combines customer experience, account management, and business development support to ensure our customers receive the responsiveness and reliability that Crossroads Courier is known for.

What You'll Do

• Serve as primary point of contact for assigned customers
  
• Build strong relationships and drive customer retention
  
• Manage customer inquiries and service issues through resolution
  
• Partner with operations to ensure successful delivery execution
  
• Conduct regular customer touchpoints and account reviews
  
• Identify opportunities to expand existing customer relationships
  
• Escalate and resolve issues quickly and professionally
  
• Monitor service performance and communicate proactively
  
• Support customer onboarding and implementation activities
  

What We're Looking For

• 2+ years in account management, inside sales, customer success, or logistics customer service
  
• High School Diploma or GED required; Bachelor’s degree preferred
  
• Strong communication and relationship-building skills
  
• Comfortable speaking with customers, executives, and operational leaders
  
• Ability to manage multiple priorities simultaneously
• High sense of urgency and ownership
  
• Technology proficiency including Microsoft Office and CRM systems
  
• Logistics, transportation, courier, healthcare, or supply chain experience preferred
  

Why Crossroads Courier

• Meaningful work supporting healthcare and time-critical logistics
  
• Growth-oriented company culture
  
• Opportunity to directly impact customer satisfaction and retention
  
• Collaborative leadership team
  
• Competitive compensation and benefits (medical, dental, and vision insurance), PTO, and tuition reimbursement opportunities
  

At Crossroads Courier, we improve lives one critical shipment at a time. If you’re looking for a role where your work makes a difference and every day brings new challenges,

Crossroads Courier is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.