Third-Party Logistics (3PL) Partner Manager - Jumia (Full Time)

Jumia; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Jumia is seeking a 3PL Manager to lead and optimize end-to-end partner operations across its third‑party logistics network. You will ensure high-velocity inbound fulfillment, strict SLA compliance, lean processes, and transparent financial governance to support a fast‑scaling e‑commerce ecosystem.

The role requires a solid background in logistics operations, vendor management, and data-driven decision making, with strong leadership skills to guide external partner teams and internal stakeholders.

Qualifications

• Bachelor’s or advanced degree in Supply Chain Management, Logistics, Operations or equivalent practical experience.
• Proven track record in logistics or warehousing operations.
• Experience managing cross-functional projects with structured productivity frameworks (e.g., WBS).
• Strong vendor management ability to lead and influence external teams.
• Excellent written and presentation skills with data-driven insights.

Responsibilities

• Oversee daily operations across the 3PL network and drive partner accountability.
• Lead monthly/ quarterly business reviews to ensure high service standards.
• Track fulfillment metrics, inventory accuracy, and labor productivity.
• Audit invoices, manage budgets, and investigate chargebacks for cost control.
• Drive lean initiatives and workflow improvements across 3PL facilities.
• Collaborate with internal stakeholders for operational alignment and training.

Skills

Execution & Productivity

Leadership & Influence

Communication & Stakeholder Management

Domain Expertise in Logistics/Warehous

Education

Bachelor’s or advanced degree in Supply Chain Management, Logistics, Operations

Tools

MS Office & Google Workspace

Job description

About Jumia:

Jumiais a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business[Jumia Logistics]and a digital payment and fintech platform[Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

As our 3PL Manager, you will lead and optimize end-to-end partner operations across Jumia’s third-party logistics network, ensuring high-velocity inbound fulfillment and cost-efficient distribution. In this role, you will act as the key strategic bridge between Jumia and our logistics partners—driving operational excellence, strict SLA compliance, lean process improvements, and transparent financial governance to support our fast-scaling e-commerce ecosystem.

What you will be doing:

• Operations & Partner Governance: Oversee daily operations across our third-party logistics network, leading monthly and quarterly business reviews (MBRs/QBRs) to drive partner accountability and high service standards.

• Performance & KPI Management: Track and optimize core fulfillment metrics - including on-time fulfillment, inventory accuracy, labor productivity per unit/hour, and safety compliance.

• Financial & Billing Oversight: Manage annual operational budgets, audit 3PL invoices for accuracy, and investigate chargebacks to maintain tight cost controls.

• Continuous Improvement & Lean Practices: Spearhead lean initiatives and workflow improvements across 3PL facilities to reduce operational bottlenecks and eliminate process waste.

• Cross-Functional & Vendor Leadership: Partner with internal supply chain, transport, and commercial stakeholders while directly driving performance evaluation, training and operational alignment for 3PL partner teams.

• Compliance & Business Continuity: Ensure all partner facilities comply with regulatory and corporate safety policies while executing robust business continuity and sustainability plans.

What we are looking for:

• Educational Background: Bachelor’s or advanced degree in Supply Chain Management, Logistics, Operations, or equivalent practical experience.

• Domain Expertise: Proven track record in logistics or warehousing operations (Distribution Center/WMS planning, inbound freight, inventory flow, or supply chain analytics).

• Execution & Productivity: Experience managing cross-functional projects, with a strong grasp of structured productivity frameworks (such as Work Breakdown Structures/WBS).

• Leadership & Influence: Strong vendor management capability with the gravitas to lead, coach and influence external operational teams.

• Communication & Stakeholder Management: Exceptional written and presentation skills, comfortable facilitating group reviews and communicating data-driven insights to senior leadership.

• Tool Proficiency: Advanced working knowledge of MS Office (Excel, PowerPoint) and Google Workspace (Sheets, Docs, Drive).

#LI-Onsite

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer‑term objective is to train the next generation of leaders

Deadline for applications: 30-11-2026

Rounds of Interviews: 1. HR Screening; 2. Technical interviews with potential managers