Defective Team Leader - Jumia (Full Time)

Jumia; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Jumia is seeking a Defective Team Leader to oversee the defective warehouse operations, including receiving, reconciliation, and exclusive inventory management for returned items.

You will ensure quality checks, accurate damage categorization, and maintain precise inventory records while preventing losses. The role emphasizes leadership, process improvements, and timely escalation of issues to senior management.

Qualifications

• Bachelor's degree in logistics, supply chain or related field.
• Proficient in Excel, PowerPoint, Word, and email.
• Experience in FMCG or warehouse management.
• Experience with quality assessment and aftersales processes is a plus.
• Ability to work under pressure and meet deadlines.
• Excellent communication and interpersonal skills.
• Willingness to work overtime occasionally.
• NYSC certificate or exemption.

Responsibilities

• Oversee receiving, reconciliation, and exclusive inventory management of defective items.
• Ensure proper quality checks and accurate damage categorization.
• Maintain precise, up-to-date defective warehouse inventory records.
• Ensure defective packages are logged into the warehouse system on time.
• Prevent inventory losses through monitoring of stored items.
• Manage queue and storage of items in transit to the defective warehouse.
• Drive performance management, including appraisals and training of the team.
• Suggest system improvements to improve accuracy and efficiency.
• Escalate discrepancies to senior management promptly.

Skills

Attention to detail

Communication skills

Problem-solving

Team leadership

Time management

Education

Bachelor's degree in Logistics

Tools

Microsoft Office

Google Workspace

Job description

About Jumia:

Jumiais a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business[Jumia Logistics]and a digital payment and fintech platform[Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

Job Overview

The Defective Team Leader is responsible for accurately processing customer returns by evaluating claims and product details, managing the flow of items to inventory, vendors, and customers.

What You Will Be Doing

• Oversee the receiving, reconciliation, and exclusive inventory management of all items within the defective warehouse.
• Ensure proper quality and defect checks are done on each item to ascertain customer claims and accurately categorize the damage.
• Maintain precise, up-to-date inventory records strictly limited to the defective warehouse stock.
• Ensure all defective packages are processed and logged into the warehouse system on time.
• Prevent inventory losses through continuous process monitoring and tracking of all items stored and processed within the defective warehouse.
• Manage the queue and physical storage of items in transit to, and received at, the defective warehouse.
• Drive performance management, including appraisals and training of the defective warehouse team on inventory processes and system improvements.
• Improve overall operational efficiency and inventory accuracy in the defective warehouse by suggesting system improvements.
• Escalate inventory discrepancies or operational issues to senior management within an appropriate time frame.

What We Are Looking For

• Bachelor's degree (Logistics, Supply Chain, or a good degree).
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Email, Internet, etc.).
• Proficient in Google Office Suite (Drive, Sheets, Docs, Gmail, etc.).
• Proven experience in FMCG, warehouse management, or order management experience.
• Experience with quality assessment and control management.
• Experience managing an aftersales process in FMCG or e-commerce is an added advantage.
• Performance-driven, able to handle pressure and meet strict deadlines.
• Attention to detail and high level of accuracy and precision.
• Self-organization, coordination, prioritization, follow-up, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to motivate staff.
• Willingness to work overtime from time to time as mutually agreed.
• Must have NYSC certificate or possess a valid exemption letter.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders