Incubation Agent - Jumia (Full Time)

Jumia; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Jumia is a leading pan-African e-commerce platform. Its mission is to improve everyday life in Africa by delivering innovative, affordable online services to customers and helping businesses grow on the Jumia platform. This role sits at the intersection of sales, partnerships and operations.

You will lead generation across channels, validate leads, persuade sellers to go live on Jumia, complete Self-Sign Up, and ensure sellers are admin-ready and trained to grow their business on the platform.

Qualifications

• 1–3 years of experience in Account Management, Acquisition, and/or Business Consultant
• Problem solver with strong written and spoken communication
• Customer obsession
• Proactive, organized, and detail-oriented
• Excellent listening, communication and organizational skills
• Demonstrated ability to multitask and follow through with attention to detail
• Bachelor’s degree required

Responsibilities

• Lead generation across channels
• Validate lead quality
• Convince sellers to go live on Jumia
• Complete Self-Sign Up process
• Provide sellers with information to succeed from Day 1
• Ensure sellers are admin-ready and trained to grow their business on the platform
• Get feedback from sellers to inform product, marketing and operations improvements

Skills

Account Management

Acquisition

Communication

Multitasking

Customer focus

Education

Bachelor's degree

Job description

About Jumia:

Jumiais a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business[Jumia Logistics]and a digital payment and fintech platform[Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you will be doing

• Work on the lead generation through different acquisition channels (tele acquisition, organic, offline, referral)

• Validate the quality of the lead

• Convince seller to go live on Jumia

• Complete acquisition of sellers through the Self-Sign Up form

• Provide all information necessary for the vendor to succeed from Day 1

• Ensure that sellers are admin-ready and are trained on how to grow their business on Jumia

• Ensure new sellers on Jumia learn how to use the necessary tools and information to start working

• Get feedback from our sellers and translate it into product, marketing and operations improvement

What we are looking for

• 1-3 years of experience in Account Management, Acquisition, and/or Business Consultant

• Problem solver, perfect written and spoken communication

• Customer obsession

• Proactive, organized, and obsessed with details

• Exceptional listening, communication, and organizational skills.

• Proven ability to multitask and follow through while paying strict attention to detail

• Bachelor’s degree required

Interview stages

• HR meeting with the Talent Acquisition
• Technical meeting with hiring manager
• Final meeting with the functional manager

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders