Graduate Management Trainee (Operations) - Jumia (Full Time)

Jumia; United States; On-site; USD 2,000 - 3,600; Full time

Benefits offered by this job

Intern allowance

Two-year contract

Job summary

Jumia Ghana is seeking talented recent graduates to join its Graduate Management Trainee Programme in Operations (Customer Service). Over two years you’ll learn on the job, lead real projects and build leadership skills in Ownership, Execution, and Leadership.

You’ll be the voice of millions of customers and partner brands, collaborating with cross-functional teams and gaining hands-on experience with mentoring and a supportive network.

Qualifications

• First degree from a recognised university
• Graduated in 2025
• NSS certificate or release letter as proof
• At least 3 months of internship experience (sales/retail/FMCG/account mgmt)
• Comfort with numbers and Excel

Responsibilities

• Dive into frontline customer experience with contact center operations and VoC analytics
• Monitor and improve key CX metrics: FCR, CSAT, NPS, response speed
• Analyze customer feedback, complaints, and return reasons to identify friction points
• Partner with Commercial, Supply Chain, Logistics and Tech to fix bottlenecks
• Own CX improvement projects backed by mentorship
• Expand leadership and problem-solving through training and coaching

Skills

Excellent communication

Teamwork

Fluent English

Commercial mindset

Relocation willingness

Education

Bachelor's degree

Tools

Excel

Job description

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business Jumia Logistics and a digital payment and fintech platform Jumia Pay. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

We’re looking for talented recent graduates who care about emerging markets and Africa to join our Operations (Customer Service) teams.

Our Graduate Management Trainee Programme is hands-on and suits people who are curious and learn fast. If you want both depth and breadth of experience in a fast-paced company, and a strong start to a career you’ll be proud of, this programme is for you.

About the programme

Over two years, you’ll combine on-job learning and mentoring. You’ll lead real projects from day one and build your skills in the Jumia Skill Set: Ownership & Drive, Execution & Impact, and Leadership & Management. By the end, you’ll understand Jumia’s operations well and be ready for a range of career paths in the company.

What you’ll do

Start your career as the voice and champion of millions of consumers and top partner brands like Samsung, Tecno, Infinix, Delron, Bruhm, Hikers, Nivea, Unilever, Oraimo, and Nasco. You’ll shape the customer journey, resolve complex challenges, and ensure every interaction across Jumia Ghana is effortless, positive, and reliable.

• Dive into frontline customer experience from day one-gaining hands-on exposure to contact center operations, quality assurance, issue escalation, and voice-of-customer (VoC) analytics.
• Monitor and enhance key customer experience benchmarks, focusing on first-contact resolution (FCR), customer satisfaction (CSAT), Net Promoter Score (NPS), and response speed.
• Analyze customer feedback, complaint trends, and return reasons to identify systemic friction points across the end-to-end purchasing journey.
• Partner with Commercial, Supply Chain, Logistics, and Tech teams to fix process bottlenecks and permanently eliminate recurring customer pain points.
• Own customer experience improvement projects that simplify operational workflows, backed by a structured mentorship framework.
• Expand your leadership and problem-solving capabilities through interactive training sessions, direct coaching, and our supportive graduate network.

Contract conditions

• Two-year fixed-term contract, giving you stability from the start of your career
• Intern allowance: an above-average intern allowance package for the full two years

Who we’re looking for

• A first degree from a recognised, accredited university, graduated in 2025
• National Service fully completed, with your NSS Certificate or Release Letter as proof
• At least 3 months of relevant internship experience, ideally in sales, retail, FMCG or account management
• A commercial mindset and confidence negotiating and building relationships
• Comfort working with numbers and Excel
• Strong problem-solving skills and creativity
• Excellent communication and teamwork, and fluent English
• Willingness to relocate during the programme
• Curiosity, adaptability and self-motivation, plus integrity, respect for others and a desire to learn every day

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

#LI-Onsite

Application deadline: Friday, 13th November 2026

Assessment centres will run in November and December 2026. They include face-to-face interviews, psychometric and aptitude tests, and role-play scenarios. Successful candidates start in January 2027.