Sr. Global Operations Manager

United States Digital Space LLC; San Mateo (CA); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) match

HSA/FSA

Job summary

United States Digital Space LLC is seeking a Senior Global Operations Manager of Fulfillment & Outbound Logistics to own our global 3PL network and optimize inbound, warehouse, and outbound operations across regions.

You will drive cost savings, establish world‑class service levels, and lead implementation of WMS, TMS, and ERP integrations while reporting to senior leadership. This onsite role requires 5 days/week in the office.

Qualifications

• 8+ years in supply chain, logistics, or operations management.
• 5+ years managing 3PL partnerships.
• Experience across global regions and international supply chains.
• Experience with WMS, TMS, ERP platforms and advanced Excel for reporting.

Responsibilities

• Own and manage strategic partnerships with global 3PL providers, including vendor selection and negotiations.
• Oversee inbound, warehouse, and outbound logistics across APAC, EMEA, and the Americas.
• Drive continuous improvement to reduce costs and improve service levels.
• Develop and monitor KPIs: freight costs, inventory, order accuracy, fill rates, on‑time delivery.
• Lead SOPs and adopt best practices across internal teams and 3PL partners.
• Lead implementations and integrations of WMS, TMS, and ERP systems.

Skills

Global logistics leadership

3PL management

WMS/TMS/ERP

Cost reduction

Data analysis

Vendor management

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain, Operations, Business

APICS CSCP, Lean Six Sigma (certifications)

Tools

WMS

TMS

ERP platforms

Excel

Job description

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

As the Senior Global Operations Manager of Fulfillment & Outbound Logistics, you will own the company's global 3PL network and oversee inbound, warehouse, and outbound logistics operations across multiple regions. You'll be responsible for optimizing supply chain performance, managing strategic logistics partners, driving cost savings, and ensuring world‑class service levels. We're looking for an experienced operations leader who thrives in fast‑paced environments, enjoys solving complex supply chain challenges, and is passionate about building scalable global logistics processes.

What You'll Do

• Own and manage strategic partnerships with global 3PL providers, including vendor selection, contract negotiations, performance management, and quarterly business reviews.
• Oversee inbound, warehouse, and outbound logistics operations across APAC, EMEA, and the Americas.
• Drive continuous improvement initiatives to increase operational efficiency, reduce costs, and improve service levels across the supply chain.
• Develop and monitor KPIs including freight costs, inventory performance, order accuracy, fill rates, and on‑time delivery.
• Manage inventory deployment strategies, distribution network optimization, and reverse logistics (RMA/refurbishment) programs.
• Partner cross‑functionally with Supply Chain, Planning, Operations, and external logistics providers to resolve operational issues and improve execution.
• Establish and maintain supply chain SOPs while driving adoption of best practices across internal teams and 3PL partners.
• Lead implementation and optimization of supply chain systems, including WMS, TMS, and ERP integrations.
• Present operational performance, trends, and strategic recommendations to senior leadership.
• Must be willing and able to work onsite five days per week.

What You Bring

• 8+ years of experience in supply chain, logistics, or operations management, including 5+ years managing 3PL partnerships.
• Experience overseeing global logistics operations across multiple regions and international supply chains.
• Strong background in warehouse, transportation, fulfillment, and distribution network management.
• Experience with WMS, TMS, ERP platforms, and advanced Excel for reporting and data analysis.
• Proven success driving cost reduction initiatives and improving operational efficiency through process optimization.
• Experience managing vendor relationships, negotiating contracts, and holding logistics providers accountable to SLAs.
• Strong analytical and problem‑solving skills with the ability to translate data into operational improvements.
• Excellent communication and project management skills with experience leading cross‑functional initiatives.
• Bachelor's degree in Supply Chain, Operations, Business, or a related field. APICS CSCP, Lean Six Sigma, or similar certifications are a plus.

Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well‑being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Starting January 2027, the company will match a portion of an employee’s 401(k) contributions based on eligible earnings. Match vests on 2 year anniversary
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A the company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)

Below is the annual on‑target earnings (OTE) range for full‑time employees for this position, comprised of base compensation and commissions (if applicable).

Estimated Annual Pay Range

$160,000—$190,000 USD

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

*Your application will be handled in accordance with our Candidate P*