Therapy Services Administrative & Scheduling Coordinator

Prisma Health; Maryville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Prisma Health is seeking an organized administrative assistant to support the Physical Therapy department at Blount Memorial Hospital in Maryville. The role involves admissions, scheduling, patient communications, and billing workflows to ensure efficient operations.

Responsibilities include verifying benefits, providing cost estimates, obtaining authorizations, posting payments, and answering patient questions. A high school diploma and at least 2 years of related experience are required.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Two years in admissions, billing, collections, insurance, or customer service; registration/scheduling experience preferred.
• Knowledge: Familiarity with medical terminology is a plus.

Responsibilities

• Coordinate schedules for procedures and rehab to maximize patient flow.
• Verify patient benefits and educate on coverage and financial responsibility.
• Obtain authorizations, maintain plan-of-care approvals, and post payments.
• Handle referrals, triage by urgency, and attach authorizations to appointments.
• Order supplies, manage office services, and assist with mail and deposits.
• Answer phones, greet patients, address general therapy questions, and support staff.

Skills

Computer skills

Mathematical skills

Medical terminology

Education

High School Diploma (or equivalent)

Job description

Prisma Health is seeking an organized administrative assistant to support the Physical Therapy department at Blount Memorial Hospital in Maryville. The role involves admissions, scheduling, patient communications, and billing workflows to ensure efficient operations.

Responsibilities include verifying benefits, providing cost estimates, obtaining authorizations, posting payments, and answering patient questions. A high school diploma and at least 2 years of related experience are required.