Business Office Representative, Physical Therapy Fairview, FT, Days

Prisma Health; Maryville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Prisma Health is seeking an organized administrative assistant to support the Physical Therapy department at Blount Memorial Hospital in Maryville. The role involves admissions, scheduling, patient communications, and billing workflows to ensure efficient operations.

Responsibilities include verifying benefits, providing cost estimates, obtaining authorizations, posting payments, and answering patient questions. A high school diploma and at least 2 years of related experience are required.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Two years in admissions, billing, collections, insurance, or customer service; registration/scheduling experience preferred.
• Knowledge: Familiarity with medical terminology is a plus.

Responsibilities

• Coordinate schedules for procedures and rehab to maximize patient flow.
• Verify patient benefits and educate on coverage and financial responsibility.
• Obtain authorizations, maintain plan-of-care approvals, and post payments.
• Handle referrals, triage by urgency, and attach authorizations to appointments.
• Order supplies, manage office services, and assist with mail and deposits.
• Answer phones, greet patients, address general therapy questions, and support staff.

Skills

Computer skills

Mathematical skills

Medical terminology

Education

High School Diploma (or equivalent)

Job description

Inspire health. Serve with compassion. Be the difference.

Job Summary

Performs a variety of duties to support and facilitate business operations. Provides direct customer service and/or clerical/administrative support for the department.

Essential Functions

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
• Coordinates the schedule for multiple procedures and specialties with rehab to best serve the patient. Schedules patients to best fill therapists' schedules allowing maximized productivity. Moves patients' appointments/providers to optimize visit volumes in a given day. Follow-ups with non-respondent patients for request to schedule initial visit.
• Verifies patient benefits. Educates patients on benefits and insurance coverage for provided services. Calculates cost estimates. Ensures patients are aware of financial responsibility to increase patient satisfaction.
• Confirms authorization for services from payor. Maintain authorization throughout plan of care. Edit patient claims to ensure clean submission for payment. Collect payments upon delivery of care and following completion of care (via phone). Answer billing related questions. Post payments. Discuss payment options and programs available to patient.
• Responds to referrals for therapy from providers appropriately triaging based on urgency. Screens referrals for proper location and specialty of care (e.g., neuro referral to ortho rehab). Documents authorization and attach to all appointments.
• Orders supplies and submits necessary invoices for payment. Maintains office cleanliness including submitting work orders. Submits work orders for broken equipment or reports to facilities. Submits EOD deposit and accounting information. Sorts and addresses incoming mail. Maintains cash box. Trains other staff on office guidelines and procedures.
• Answers phone and responds to patient voicemails. Answers general questions regarding therapy and treatments. Greets incoming patients.
• Performs other duties as assigned.

Supervisory/Management Responsibilities

• This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements

• Education - High School Diploma or equivalent
• Experience - Two (2) years of related work experience (i.e., admissions, billing, collections, insurance and/or customer service experience). Registration and scheduling experience preferred

In Lieu Of

• NA

Required Certifications, Registrations, Licenses

• NA

Knowledge, Skills And Abilities

• Computer skills (i.e., word processing, spreadsheets, database, data entry)
• Mathematical skills
• Familiarity with medical terminology preferred

Work Shift

Day (United States of America)

Location

Blount Memorial Hospital

Facility

Blount Memorial Hospital, Inc.

Department

Physical Therapy - Fairview

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.