Therapy Front Desk Specialist

Group Health Cooperative of South Central Wisconsin; Madison (WI); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid parental leave

Tuition reimbursement

Flexible spending account

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Reception Staff member for the Physical and Occupational Therapy department at the Princeton Club in Madison. You will provide front-line customer service, register and schedule patients, and support therapy staff with non-clinical tasks.

The role requires a High School diploma, strong communication, and organization. CPR certification within four months is required, with adherence to HIPAA confidentiality and professional conduct.

Qualifications

• High School diploma or equivalent.
• Minimum six months of customer service experience; medical reception preferred.
• CPR/AED certified or eligible within 4 months.
• Ability to travel to various sites and have reliable transportation.
• Excellent organizational and communication skills.
• Ability to protect patient confidentiality per HIPAA.
• Typing ~40 wpm and proficient computer use.

Responsibilities

• Provide front-line customer service in person or by phone.
• Register, schedule, check-in/out, and cashier duties as assigned.
• Screen and relay messages; support therapy staff under supervision.
• Maintain accuracy and confidentiality of patient information.
• Learn and use on-line systems, including electronic medical records.

Skills

Customer service

Communication

Organizational skills

Microsoft Office

HIPAA knowledge

Typing 40 wpm

Spanish language (preferred)

Front-desk reception

Medical terminology (preferred)

Education

High School diploma or equivalent

Tools

Microsoft Excel

MS Word

Outlook

EPIC scheduling (desirable)

Job description

Group Health Cooperative of South Central Wisconsin is seeking a Reception Staff member for the Physical and Occupational Therapy department at the Princeton Club in Madison. You will provide front-line customer service, register and schedule patients, and support therapy staff with non-clinical tasks.

The role requires a High School diploma, strong communication, and organization. CPR certification within four months is required, with adherence to HIPAA confidentiality and professional conduct.