Care Coordinator (Medical Receptionist/PSR)

Colorado In Motion; Rhinelander (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Paid Time Off

401(k) with employer match

Structured onboarding plan

Clear growth pathways

Job summary

Health in Motion Physical Therapy is seeking a Full Time Front Desk Medical Receptionist to join our Rhinelander clinic. You’ll manage patient check-in/out, scheduling, insurance verification/authorization, and phone calls, creating a welcoming first impression.

We offer health/dental/vision insurance, PTO, 401(k) with employer match up to 4%, and a structured onboarding with growth opportunities across clinics.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk or healthcare setting preferred but not required.
• Ability to discuss payments, scheduling, and basic insurance professionally.
• Calm, patient-centered approach with attention to detail.

Responsibilities

• Check-in and check-out patients at the front desk.
• Schedule appointments and manage waitlists.
• Verify insurance and authorizations; handle phone inquiries.
• Collect copays and patient payments accurately.
• Protect patient privacy and HIPAA standards.

Skills

Strong communication

Organization

Multitasking

Follow-up skills

Education

High School Diploma or GED

Tools

EMR

Scheduling systems

Phone & email tools

Job description

Overview

Health in Motion Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team!

• Pay: ~$16-$22/HR (BOE)
• Location: Rhinelander,Wisconsin54501

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations
• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health, LLC and its affiliates areequal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin,marital status,age, disability, veteran status, or other applicable legally protected characteristics.If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].