Patient Concierge – Therapy Front Desk

Group Health Cooperative of South Central WI; Madison (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Group Health Cooperative of South Central Wisconsin is seeking a Therapy Technician for full-time work in Madison, WI. This role provides front-line customer service in person or by phone, including messaging, screening, registering, scheduling, check-in/out, and cashiering at the front desk.

Under supervision of therapy leadership, you will perform defined patient care tasks and non-patient duties, while maintaining HIPAA standards and participating in multi-site scheduling as needed.

Qualifications

• High School diploma or equivalent is required.
• Six months minimum experience in a customer-service setting; healthcare background preferred.
• CPR/AED certification required or obtained within four months of employment.
• Ability to travel to multiple work sites and possess a valid WI driver's license if operating a vehicle.
• Strong communication, organizational, and confidentiality skills are essential.
• Proficiency with computer programs (Excel, Word, Outlook) and typing at 40 WPM or higher.

Responsibilities

• Provide front-line customer service in person or by telephone.
• Assist with messaging, screening, registering, scheduling, check-in/out, and cashiering.
• Perform non-licensed patient care tasks under supervision by a therapist or PTA per policy.
• Maintain HIPAA-compliant handling of patient information.
• Support the Call Center Supervisor and Therapy Team Leader.
• Travel to various work sites as required.

Skills

Customer service experience

Phone & front-desk skills

Communication skills

Organizational skills

HIPAA knowledge

Typing 40 WPM

MS Office (Word/Excel/Outlook)

Spanish language skills

Education

High School diploma or equivalent

CPR/AED certification

Tools

EPIC scheduling

MS Office

EMR systems

Job description

Group Health Cooperative of South Central Wisconsin is seeking a Therapy Technician for full-time work in Madison, WI. This role provides front-line customer service in person or by phone, including messaging, screening, registering, scheduling, check-in/out, and cashiering at the front desk.

Under supervision of therapy leadership, you will perform defined patient care tasks and non-patient duties, while maintaining HIPAA standards and participating in multi-site scheduling as needed.