Therapy Front Desk & Scheduling Specialist

Ferry County Public Hospital District; Republic (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision – Employer pays

457(b) Simple IRA – 3% match

Life Flight and Airlift NW Insurance -

PTO

EIB

Local Discounts

Employee Assistance Program

Job summary

The Rehab Front Office Registrar at Ferry County Public Hospital District in Republic, WA, is a 1.0 FTE union role supporting PT/OT/ST operations. You will manage patient registration, scheduling, insurance authorizations, and documentation tracking to keep clinics full and compliant.

Responsibilities include daily check-in, co-pay collection, EMR scanning, scheduling across therapies, monitoring no-shows, and ensuring timely authorizations and proper billing workflow.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical front office or therapy clinic preferred.
• Strong understanding of insurance authorization processes.
• Excellent communication and multitasking skills.
• Proficiency with EMR systems and scanning workflows.
• Ability to maintain accuracy in a fast-paced environment.

Responsibilities

• Register patients upon arrival, verify demographics and update insurance information.
• Collect co-pays and outstanding balances with receipts.
• Provide intake/registration packets and assist with completion.
• Scan required documents into the EMR promptly and accurately.
• Schedule PT, OT and ST; maintain therapist schedules and extensions.
• Monitor cancellations and no-shows; fill openings when possible.
• Keep operations moving and support department productivity goals.
• Obtain and track initial insurance authorizations and coverage.
• Notify therapists on required progress notes for authorization.
• Track therapy cap usage and inform about KX modifiers.
• Obtain external medical records as needed.
• Monitor missing documentation and ensure timely completion.
• Track missing billing and follow up to prevent delays.
• Monitor census and communicate changes to therapists.
• Inform therapists of schedule changes and documentation needs.

Skills

Communication

Multitasking

EMR proficiency

Scanning workflows

Insurance knowledge

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

The Rehab Front Office Registrar at Ferry County Public Hospital District in Republic, WA, is a 1.0 FTE union role supporting PT/OT/ST operations. You will manage patient registration, scheduling, insurance authorizations, and documentation tracking to keep clinics full and compliant.

Responsibilities include daily check-in, co-pay collection, EMR scanning, scheduling across therapies, monitoring no-shows, and ensuring timely authorizations and proper billing workflow.