Front Office Coordinator: Patient Experience & Scheduling

IRG Physical and Hand Therapy; Everett (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Student loan assistance

1:1 patient care model

Career advancement opportunities

Local WA focus

Job summary

IRG Physical & Hand Therapy in Everett, WA seeks a Front Office Coordinator to manage daily front desk duties, patient scheduling, referrals, payments, and insurance authorizations. The role emphasizes patient experience, communications, and teamwork in a fast-paced, friendly clinic.

Qualified candidates have a high school diploma, 2+ years in a customer-facing role, and familiarity with HIPAA. We offer local focus, growth opportunities, and a comprehensive benefits package.

Qualifications

• Experience in a customer facing role is required.
• Knowledge of HIPAA regulations and compliance is required.
• Strong communication and empathy with diverse clients.

Responsibilities

• Manage appointment schedules and phone calls to optimize patient flow.
• Process and convert referrals and collect time-of-service payments.
• Obtain insurance authorizations and support patient experience initiatives.
• Build rapport with clients and maintain relationships across locations.

Skills

People skills

Customer facing

Multitasking

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

EMR

Microsoft Office

Job description

IRG Physical & Hand Therapy in Everett, WA seeks a Front Office Coordinator to manage daily front desk duties, patient scheduling, referrals, payments, and insurance authorizations. The role emphasizes patient experience, communications, and teamwork in a fast-paced, friendly clinic.

Qualified candidates have a high school diploma, 2+ years in a customer-facing role, and familiarity with HIPAA. We offer local focus, growth opportunities, and a comprehensive benefits package.