Front Desk Receptionist

Rainier Family Physical Therapy; Puyallup (WA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

75% reimbursement for healthcare

Vision Insurance (VSP)

Retirement plan with matching contributions

Paid Time Off

Paid Holidays

Job summary

A local healthcare provider in Puyallup, WA is seeking a Front Desk Receptionist to manage daily operations such as welcoming patients, scheduling appointments, and handling inquiries. This full-time, on-site position requires excellent customer service skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. The ideal candidate will have at least one year of customer service experience, along with proficiency in Microsoft Office and experience with EMR systems preferred.

Qualifications

• Must be 18 years or older.
• At least 1 year of customer service experience.
• Medical office or call center experience preferred.

Responsibilities

• Greet and assist patients in person and over the phone.
• Schedule patient appointments accurately and efficiently.
• Maintain patient records and perform administrative tasks.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Electronic Medical Records (EMR)

Job description

Overview

We are seeking a highly organized, compassionate, and friendly Front Desk Receptionist to join our RFPT team. This entry‑level, Full time, on‑site role plays a vital part in ensuring smooth daily operations by welcoming patients, scheduling appointments, managing patient records, and handling phone calls and inquiries. The Front Desk Receptionist will provide excellent customer service while also supporting clinical and administrative staff by assisting with basic patient needs, helping coordinate care, maintaining a clean and organized workspace, and assisting therapists as needed with setup and organization. The ideal candidate is detail‑oriented, dependable, able to multitask in a fast‑paced environment, and committed to creating a positive experience for every patient.

Responsibilities

• Greet and assist patients in person and over the phone
• Schedule patient appointments accurately and efficiently
• Manage keeping the schedule full
• Take and process payments
• Maintain patient records and perform administrative tasks
• Follow office procedures, instructions, and protocols
• Communicate clearly and professionally with patients and staff
• Multitask in a fast‑paced environment while maintaining accuracy

Qualifications & Requirements

• Must be 18 years or older
• High school diploma or equivalent
• At least 1 year of customer service experience
• Medical office or call center experience preferred
• Strong customer service and communication skills
• Ability to follow instructions and established protocols
• Good organizational skills and attention to detail
• Ability to multitask and work efficiently
• Ability to work independently and as part of a team
• Comfortable scheduling patients in person and over the phone
• Comfortable taking and processing payments
• Proficiency in Microsoft Excel and Word
• Experience with Electronic Medical Records (EMR) systems preferred

Benefits

• Medical/Dental: RFPT reimburses 75% (up to $600/month) toward an Employee Individual Healthcare Plan
• Vision Insurance (VSP): $45.46/month
• Retirement: Up to 3% matched SIMPLE IRA contributions
• Paid Time Off: 80 hours per year
• Paid Holidays: 40 hours banked (6 paid holidays) in addition to accrued PTO

About RFPT

Rainier Family Physical Therapy (RFPT) is a warm, compassionate, and caring physical therapy clinic located in Puyallup, WA. Our team of caring and fun physical therapists, front office staff, and billing personnel work together to help and guide patients through their rehabilitation process.

18710 Meridian E, Suite 215
Puyallup WA 98375

Opening Hours

• Mon - Thurs: 7am - 7pm
• Friday: 7am - 6pm
• Saturday & Sunday: Closed