Therapy Front Desk Coordinator - Patient Care & Scheduling

The Centers for Advanced Orthopaedics LL; Dunkirk (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

401(k) retirement plan

Job summary

The Centers for Advanced Orthopaedics LLC is seeking a Therapy Front Desk Coordinator to manage front desk operations across our therapy locations. You will deliver excellent patient service, handle scheduling, billing inquiries, and enforce front desk policies.

Your role includes verifying insurance, collecting payments, assisting with new patient registrations, and producing daily operational reports. Strong English communication and professionalism are essential for success.

Qualifications

• High School Diploma or GED required.
• CPR for Healthcare Providers certification.
• 1+ years’ administrative experience, preferably in medical environment.
• Experience with computers and electronic medical records.
• Strong interpersonal and written/oral communication skills.
• Proficiency with Windows-based Office tools (Word, Excel).
• Knowledge of CPT/ICD-10 coding procedures and Medicare/third-party billing.
• Ability to work independently and maintain professionalism.

Responsibilities

• Provide quality customer service at the therapy front desk.
• Address scheduling and billing issues; escalate to Site Lead/Manager when needed.
• Track visit limits, authorizations, and prescriptions; ensure current plans.
• Schedule, cancel, and reschedule appointments; manage waitlists.
• Verify insurance eligibility and obtain pre-authorization as needed.
• Check in patients and collect copays and other payments.
• Assist new patients with registration paperwork and signatures.
• Assist with insurance appeals and Medicare plan signatures.
• Greet patients and answer phones; respond to voicemails hourly.
• Run daily, weekly, and monthly reports as required by leadership.

Skills

Interpersonal skills

Organization

Communication

Time management

Independent work

Professionalism

Education

High School Diploma or GED

Tools

EMR software

Microsoft Word

Microsoft Excel

Job description

The Centers for Advanced Orthopaedics LLC is seeking a Therapy Front Desk Coordinator to manage front desk operations across our therapy locations. You will deliver excellent patient service, handle scheduling, billing inquiries, and enforce front desk policies.

Your role includes verifying insurance, collecting payments, assisting with new patient registrations, and producing daily operational reports. Strong English communication and professionalism are essential for success.