Therapy Front Desk Specialist

The Centers for Advanced Orthopaedics LL; Mount Airy (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Therapy Front Desk Coordinator to ensure smooth operations at the therapy front desks while delivering excellent customer service. You will handle scheduling, billing issues, insurance verifications, payments, and patient registration with a focus on accuracy and empathy.

Responsibilities include greeting patients, answering calls, running daily reports (TheraOffice/ModMed), processing payments, and assisting with policy adherence.

Qualifications

• High School Diploma or GED required.
• CPR for Healthcare Providers certification.
• 1+ years of administrative experience in a medical environment.
• Proficiency with EMR systems and Windows-based software.
• Strong interpersonal and written communication skills.
• Ability to read, write, and communicate in English.

Responsibilities

• Provide quality customer service to patients and visitors at the therapy front desk.
• Address scheduling and billing issues; refer to the Therapy Site Lead/Manager as needed.
• Verify insurance eligibility and obtain pre-authorization when required.
• Check in patients and collect copayments, co-insurance, and other payments.
• Assist with new patient registration and paperwork completion.
• Run daily, weekly, and monthly reports using TheraOffice and ModMed.
• Monitor inventory of office supplies and obtain approvals for orders over $300.
• Greet patients, answer phones, and respond to voicemails hourly.
• Perform opening and closing procedures as directed.

Skills

Customer service

Administrative experience

CPR Certification

Microsoft Office

Education

High School Diploma or GED

Tools

EMR systems

TheraOffice

ModMed

Job description

The Centers for Advanced Orthopaedics LLC (CAO) is seeking a Therapy Front Desk Coordinator to ensure smooth operations at the therapy front desks while delivering excellent customer service. You will handle scheduling, billing issues, insurance verifications, payments, and patient registration with a focus on accuracy and empathy.

Responsibilities include greeting patients, answering calls, running daily reports (TheraOffice/ModMed), processing payments, and assisting with policy adherence.