Therapy Clinic Front Desk Specialist

Socket.dev; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Peachtree Orthopedics in Atlanta is seeking a Therapy Front Desk Coordinator to manage daily administrative tasks at the front desk across multiple clinics. You will greet patients, verify appointments, process demographics and insurance details, and assist physicians and staff as needed.

The role requires exceptional organization, attention to detail, and a patient-focused approach to service. Travel to satellite locations may be required; there is no supervisory responsibility in this role.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a high-volume environment required.
• Minimum of two years of front desk coordinator experience in a healthcare setting preferred.
• Basic knowledge of insurance plans, coverage, and procedures preferred.

Responsibilities

• Checks patients in by verifying appointments, scheduling, demographics, insurance, referrals, and workers’ compensation eligibility, and updates patient information in the computer system as needed.
• Assists patients with patient portal registration, return appointments, directions, ambulatory needs, and general front desk inquiries.
• Answers and routes incoming phone calls, screens and distributes mail, logs and distributes packages, and assist clinical and administrative staff with daily tasks.
• Collect patient payments and fees, maintain daily collection records, reconcile daily receivables, copies checks, scans collection sheets for billing, and files daily paperwork electronically.
• Maintains confidentiality and builds collaborative working relationships with physicians, clinical staff, and administrative team members.
• Maintains waiting rooms, office supplies, assigned work areas, and overall facility readiness, reporting and following up on facility-related concerns with the Lead or Supervisor.

Skills

Customer service

Front desk coordination

Insurance knowledge

Education

High school diploma or GED

Job description

Peachtree Orthopedics in Atlanta is seeking a Therapy Front Desk Coordinator to manage daily administrative tasks at the front desk across multiple clinics. You will greet patients, verify appointments, process demographics and insurance details, and assist physicians and staff as needed.

The role requires exceptional organization, attention to detail, and a patient-focused approach to service. Travel to satellite locations may be required; there is no supervisory responsibility in this role.