Therapy Front Desk Coordinator: Patient Experience

CAO; Dunkirk (MD); On-site; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Life insurance

EAP

Job summary

Centers for Advanced Orthopaedics LLC (CAO) is seeking a Therapy Front Desk Coordinator to ensure smooth operations at therapy front desks, delivering excellent customer service and enforcing front desk policies across CAO locations.

The role involves scheduling, billing coordination, insurance verification, patient check-in/out, and daily reporting to support clinic operations and patient care. Strong communication, organizational skills, and familiarity with EMR systems are essential.

Qualifications

• High School Diploma or GED required.
• CPR for Healthcare Providers certification.
• 1+ years’ experience in administrative roles, preferably in a medical environment.
• Experience with computers and electronic medical records.
• Strong interpersonal and written communication skills.
• Proficiency with Windows office tools (Word, Excel).
• Knowledge of CPT & ICD-10 coding procedures and Medicare/third-party billing.

Responsibilities

• Provide quality customer service to patients, vendors, and others at the therapy clinic.
• Handle scheduling, billing issues, and coordinate with Therapy Site Lead/Manager.
• Track visit limits, authorizations, and prescription expirations for patients.
• Schedule, cancel, and reschedule appointments; manage no-shows and waitlists.
• Verify insurance eligibility and obtain pre-authorizations as needed.
• Collect payments and manage DME and supplies at checkout.

Skills

Administrative experience

Customer service

Communication skills

Computer skills

Education

High School Diploma or GED

CPR for Healthcare Providers

Tools

EMR systems

Microsoft Word/Excel

Job description

Centers for Advanced Orthopaedics LLC (CAO) is seeking a Therapy Front Desk Coordinator to ensure smooth operations at therapy front desks, delivering excellent customer service and enforcing front desk policies across CAO locations.

The role involves scheduling, billing coordination, insurance verification, patient check-in/out, and daily reporting to support clinic operations and patient care. Strong communication, organizational skills, and familiarity with EMR systems are essential.