Therapy Front Desk Specialist

Socket.dev; Duluth (GA); On-site; USD 33,000 - 42,000; Full time

Job summary

Peachtree Orthopedics is seeking a Therapy Front Desk Coordinator to manage daily front desk operations for all POC clinics. You will verify appointments, assist with patient portal registration, handle phone calls, and process payments while maintaining confidentiality and a welcoming environment for patients, physicians, vendors, and staff.

The role requires strong organization, attention to detail, and the ability to multitask in a high-volume setting.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience in a high-volume environment.
• Minimum of two years of front desk coordinator experience in a healthcare setting preferred.
• Basic knowledge of insurance plans, coverage, and procedures preferred.

Responsibilities

• Checks patients in by verifying appointments, scheduling, demographics, insurance, referrals, and workers’ compensation eligibility, and updates patient information in the computer system as needed.
• Assists patients with patient portal registration, return appointments, directions, ambulatory needs, and general front desk inquiries.
• Answers and routes incoming phone calls, screens and distributes mail, logs and distributes packages, and assist clinical and administrative staff with daily tasks.
• Collect patient payments and fees, maintain daily collection records, reconcile daily receivables, copies checks, scans collection sheets for billing, and files daily paperwork electronically.
• Maintains confidentiality and builds collaborative working relationships with physicians, clinical staff, and administrative team members.
• Maintains waiting rooms, office supplies, assigned work areas, and overall facility readiness, reporting and following up on facility-related concerns with the Lead or Supervisor.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High school diploma or GED

Job description

Peachtree Orthopedics is seeking a Therapy Front Desk Coordinator to manage daily front desk operations for all POC clinics. You will verify appointments, assist with patient portal registration, handle phone calls, and process payments while maintaining confidentiality and a welcoming environment for patients, physicians, vendors, and staff.

The role requires strong organization, attention to detail, and the ability to multitask in a high-volume setting.