Therapy Call Center Lead: Training & Operations

Marshall Medical Centers; Huntsville (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Orthopaedic Center in Huntsville, AL is seeking a Therapy Call Center Team Lead to supervise and train staff, support scheduling, and coordinate therapy services across TOC locations. This full-time role involves hands-on training and daily call center duties, including monitoring referrals and staff performance.

Ideal candidates have HS/GED and prior leadership or customer service experience in a multi-line call center, with strong organizational, written, and communication skills.

Qualifications

• HS/GED required.
• Experience with multi-line phone systems preferred; leadership and customer service experience preferred.

Responsibilities

• Train and support new Therapy Call Center staff.
• Oversee daily call center operations and scheduling tasks.
• Monitor referral workflows and coordinate therapy services across TOC locations.
• Supervise staff, manage timecards and assist with employee evaluations.
• Communicate effectively with patients, physicians and staff.

Skills

Work under pressure

Organizational skills

Writing skills

Clear communication

Self-motivation

Team player

Education

HS/GED

Job description

The Orthopaedic Center in Huntsville, AL is seeking a Therapy Call Center Team Lead to supervise and train staff, support scheduling, and coordinate therapy services across TOC locations. This full-time role involves hands-on training and daily call center duties, including monitoring referrals and staff performance.

Ideal candidates have HS/GED and prior leadership or customer service experience in a multi-line call center, with strong organizational, written, and communication skills.