Therapy Call Center Team Lead - TOC - HSV

Marshall Medical Centers; Huntsville (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

The Orthopaedic Center in Huntsville, AL is seeking a Therapy Call Center Team Lead to supervise and train staff, support scheduling, and coordinate therapy services across TOC locations. This full-time role involves hands-on training and daily call center duties, including monitoring referrals and staff performance.

Ideal candidates have HS/GED and prior leadership or customer service experience in a multi-line call center, with strong organizational, written, and communication skills.

Qualifications

• HS/GED required.
• Experience with multi-line phone systems preferred; leadership and customer service experience preferred.

Responsibilities

• Train and support new Therapy Call Center staff.
• Oversee daily call center operations and scheduling tasks.
• Monitor referral workflows and coordinate therapy services across TOC locations.
• Supervise staff, manage timecards and assist with employee evaluations.
• Communicate effectively with patients, physicians and staff.

Skills

Work under pressure

Organizational skills

Writing skills

Clear communication

Self-motivation

Team player

Education

HS/GED

Job description

Overview

The Orthopaedic Center is looking for a highly motivated Therapy Call Center Team Lead. This opening is a full-time position averaging 40 hours per week. The Therapy Call Center Team Lead is responsible for training and supporting new Therapy Call Center employees while ensuring efficient daily operations at TOC Therapy in Huntsville, Alabama. This position provides hands-on training in patient scheduling, incoming and outgoing calls, referral management, and coordination of therapy services across all TOC locations. When not conducting training, the individual will assist with daily call center responsibilities, monitor referral workflows, and provide ongoing support to team members. Additional responsibilities include assisting with staff supervision, timecard management, and employee evaluations. The Therapy Call Center Team Lead must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

Experience: Multi-lined phone experience preferred. Leadership & Customer Service Representative experience preferred.

Additional Skills/Abilities:

• Ability to work under pressure, multitask and meet deadlines
• Outstanding organizational and writing skills
• Ability to speak clearly and concisely
• Independent, self-starting and highly motivated
• Proven positive, "teamwork" attitude in work history

About Us

At The Orthopaedic Center, we are proud to be the region’s leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.