Therapy Call Center Specialist - TOC - HSV

Huntsville Hospital; Huntsville (AL); On-site; USD 28,000 - 35,000; Full time

Job summary

The Orthopaedic Center, part of Huntsville Hospital, is seeking a Call Center Specialist for a full-time role averaging 40 hours per week. You will handle high-volume calls, transfer messages, and schedule appointments based on physician profiles, with some insurance/billing tasks involved.

Applicants should communicate professionally, both orally and in writing, with patients and TOC physicians and staff. Join a team dedicated to exceptional patient care.

Qualifications

• HS/GED required for employment.
• ROT or CCMA certification required within 90 days of employment.
• Multi-line phone experience preferred.
• Customer service experience preferred.
• Some insurance/billing experience preferred.

Responsibilities

• Answer a high volume of incoming calls in a timely manner.
• Direct calls by transferring and taking detailed messages.
• Schedule appointments according to physician profiles.
• Assist with insurance/billing tasks as needed.
• Support patients and TOC physicians and staff with communication.

Skills

Communication

Multitasking

Organizational skills

Written communication

Teamwork

Self-motivation

Education

HS/GED

Job description

The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week. The Call Center Specialist will answer a high volume of incoming phone calls to the call center in a timely manner. Ability to communicate professionally, both oral and written for clear, legible messages. Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outcoming callers. Direct calls appropriately by transferring and/or taking detailed messages. Schedule appointments according to physician profiles. Some insurance/billing. Assist with any other task assigned. The Call Center Specialist must be able to communicate effectively with patients, TOC physicians and staff.

Qualifications

Education required: HS/GED

License, Certification and/or Registration: ROT or CCMA certification required by first 90 days of employment

Experience: Multi-lined phone experience preferred. Customer Service Representative experience preferred. Some insurance/billing experience preferred

Additional Skills/Abilities

• Ability to work under pressure, multitask and meet deadlines
• Outstanding organizational and writing skills
• Ability to speak clearly and concisely
• Independent, self-starting and highly motivated
• Proven positive, "teamwork" attitude in work history

About Us

At The Orthopaedic Center, we are proud to be the region’s leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.