Theatre Ticket Operations Coordinator

Enterprise Center; St. Louis (MO); On-site; USD 45,000 - 60,000; Full time

Job summary

Stifel Theatre in St. Louis, MO is seeking a highly organized Ticket Operations Coordinator to oversee all ticketing for concerts, comedy shows, Broadway, and events.

You will manage event builds, seating manifests, pricing, inventory, and box office workflow to ensure accurate and efficient guest experiences. The ideal candidate will be familiar with Ticketmaster products (Archtics, TM Host, Presence, TM1), possess strong interpersonal skills, and be able to multitask in a fast-paced venue

Qualifications

• Experience in performing arts center, theater, arena or concert venue.
• Familiarity with Ticketmaster suite (Archtics, TM Host, Presence, TM1) is a plus.
• Ability to work independently and to train, manage, and motivate others.

Responsibilities

• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring accuracy of seating manifests, pricing, ticket inventory and event information.
• Partner with promoters, artist representatives, marketing, finance and venue operations to execute successful ticket launches and event settlement.
• Maintain a positive rapport with promoters, providing reports, assistance, and information promptly and accurately upon request.
• Review or perform balancing, depositing, and reporting of daily ticket receipts in conjunction with other staff members.
• Provide excellent customer service and execute efficient box office window procedures
• Collaborate with Guest Experience staff during events to resolve guest concerns and any seat discrepancies, when necessary.
• Monitor ticket sales and prepare reports for management and event stakeholders.
• Resolve ticketing issues and customer service concerns professionally and efficiently.
• Ensure compliance with company policies, financial controls and ticketing procedures.
• Perform all other duties as assigned.
• Supervise seller staff day to day & maintain seller schedule.

Skills

Interpersonal skills

Multitasking

Independent work

Leadership / training

Customer service

Attention to detail

Tools

Ticketmaster Archtics

TM Host

Presence

TM1

Job description

Stifel Theatre in St. Louis, MO is seeking a highly organized Ticket Operations Coordinator to oversee all ticketing for concerts, comedy shows, Broadway, and events.

You will manage event builds, seating manifests, pricing, inventory, and box office workflow to ensure accurate and efficient guest experiences. The ideal candidate will be familiar with Ticketmaster products (Archtics, TM Host, Presence, TM1), possess strong interpersonal skills, and be able to multitask in a fast-paced venue