Theatre Team Member: Guest Experience Hero

Cinemark; West Des Moines (IA); On-site; USD 19,000 - 20,000; Part time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark Team Members create a welcoming environment for Guests, handling tickets, food and beverage service, and theatre information. This role may cross-train as Usher, Box Office, or Concessionist based on staffing needs.

The position requires a friendly, energetic attitude and strong English communication, with flexibility for evenings, weekends, and holidays. Safety and quality standards are emphasized across all tasks.

Qualifications

• Must be at least 16 years old.
• Requires basic food handling training or local health/safety certification where required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Excellent guest service and communication skills.
• Ability to work in a team or independently and take direction.

Responsibilities

• Greet Guests with a smile in a timely, professional manner.
• Operate the Cinemark POS system for transactions.
• Verify tickets and direct Guests to auditoriums.
• Provide pricing, movie information, and promotions details.
• Respond to guest questions with courtesy and accuracy.
• Help maintain cleanliness and safety in all areas of the theatre.
• Assist with opening and closing duties as needed.
• Perform additional duties as assigned.

Skills

Cash handling

Customer service

English communication

Teamwork

Problem solving

Tools

Cinemark POS system

Job description

Cinemark Team Members create a welcoming environment for Guests, handling tickets, food and beverage service, and theatre information. This role may cross-train as Usher, Box Office, or Concessionist based on staffing needs.

The position requires a friendly, energetic attitude and strong English communication, with flexibility for evenings, weekends, and holidays. Safety and quality standards are emphasized across all tasks.