Theatre Team Member: Guest Experience Hero

cinemark; Colorado; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark Team Members create a welcoming environment for Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, and promotions, ensuring a heroic guest experience.

Responsibilities include greeting Guests, operating the POS, verifying tickets, directing Guests to auditoriums, and maintaining clean, safe theater spaces. This role may cross-train as Usher, Box Office, or Concessionist.

Qualifications

• Must be at least 16 years of age.
• Completion of basic food handling training and local certifications as required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Excellent Guest service and communication in English.
• Ability to work in a team environment and independently.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Cash handling

Customer service

Team player

English proficiency

Tools

POS system

Job description

Cinemark Team Members create a welcoming environment for Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, and promotions, ensuring a heroic guest experience.

Responsibilities include greeting Guests, operating the POS, verifying tickets, directing Guests to auditoriums, and maintaining clean, safe theater spaces. This role may cross-train as Usher, Box Office, or Concessionist.