Theatre Team Member: Guest Experience & Growth

Cinemark; Walla Walla (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, and promotions. The Team Member strives to ensure the highest quality in everything served, answering guest questions while delivering a heroic guest experience.

This role may include Usher, Box Office, or Concession tasks as needed. The candidate must be flexible to work evenings, weekends, and holidays, with the ability to perform essential

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Must communicate effectively in English (verbal and written).
• Ability to work in a team environment and independently.
• Ability to take and follow direction; respond with urgency.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for content theft, and maintain a safe environment.
• Keeps theatre property clean and free from debris in all areas.
• Prepares food and operates cooking, warming, and popping equipment.
• Wipes down and sanitizes high-contact areas.
• Complies with local, state, and federal food safety laws.
• Monitors safety and security issues and reports to management.
• Assists with opening and closing duties as assigned.
• Performs other duties as assigned.

Skills

Guest service

Cash handling

English communication

Teamwork

Tools

POS system

Job description

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, events, pricing, and promotions. The Team Member strives to ensure the highest quality in everything served, answering guest questions while delivering a heroic guest experience.

This role may include Usher, Box Office, or Concession tasks as needed. The candidate must be flexible to work evenings, weekends, and holidays, with the ability to perform essential