Theatre Team Lead – Guest Experience & Ops

AMC Entertainment; Lawrenceville (GA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Daily free popcorn and discounts on F\

Job summary

AMC Entertainment in Georgia seeks a Supervisor to direct theatre crew performance and guest experiences. You’ll lead with energy, coach staff, and ensure operations run smoothly behind the scenes and in front of guests.

You’ll handle opening/closing procedures, cash handling, and inventory processes while maintaining AMC’s standards. A fast-paced, movie-loving environment awaits, with opportunities to grow your leadership skills.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and occasional holiday availability.
• Be a reliable teammate by showing up on time.
• Adherence to Wardrobe 101 Standards (black non-slip shoes, black pants, AMC shirt).
• Willing to complete required training and certifications provided by AMC.
• Friendly, outgoing personality—love of people.
• Strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and be proficient in all crew positions.
• Ready to work in a fast-paced, fun environment.
• Love for movies and creating a fantastic guest experience.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities and guest service expectations.
• Assist in floor operations and proper crew placement based on needs.
• Oversee opening and closing procedures and coordinate access for deliveries and repairs.
• Assign registers, distribute banks, and reconcile floor safes; count cash and prepare deposits.
• Support inventory processes and assist in crew scheduling (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolutions.
• Resolve guest concerns and process AMC Stubs or refunds when needed.
• Distribute and reconcile passes and perform daily operational tasks to keep schedule on track.

Skills

Leadership

Guest service

Communication

Teamwork

Time management

Flexibility

Education

No specific education listed

Tools

Microsoft Office Suite

Theatre-specific systems

Job description

AMC Entertainment in Georgia seeks a Supervisor to direct theatre crew performance and guest experiences. You’ll lead with energy, coach staff, and ensure operations run smoothly behind the scenes and in front of guests.

You’ll handle opening/closing procedures, cash handling, and inventory processes while maintaining AMC’s standards. A fast-paced, movie-loving environment awaits, with opportunities to grow your leadership skills.