Theatre Supervisor: Lead Crew & Guest Experience

Hunter Super Techs - TurnPoint; Hickory (NC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Free movies

Free popcorn and discounts on food and

Employee Assistance Program (EAP)

AMC gift card discounts

Career advancement opportunities

Job summary

AMC Theatres is seeking a Supervisor to direct daily performance of the theatre crew, ensuring smooth operations behind the scenes and a welcoming guest experience. You will lead with energy, communicate with care, coordinate crew through daily tasks, and coach for strong guest service.

You will handle opening/closing, cash handling, scheduling, and ticketing systems, while resolving guest concerns and supporting management in maintaining standards and safety.

Qualifications

• Six months of supervisory or commensurate leadership experience.
• Evening, weekend and occasional holiday availability.
• Ability to lift up to 50 pounds and stand/walk for long periods.
• Strong guest service, communication, leadership and teamwork skills.

Responsibilities

• Coordinate and coach theatre crew through daily responsibilities and guest service.
• Oversee opening/closing procedures and coordinate vendor access after hours.
• Assign registers, reconcile cash, and prepare deposits.
• Support inventory and crew scheduling with final approvals by management.
• Troubleshoot system issues and follow up on resolutions.
• Resolve guest concerns and research AMC Stubs/refund questions.
• Maintain cash-handling accuracy and complete required forms.

Skills

Leadership

Guest service

Communication

Teamwork

Problem solving

Tools

Microsoft Office Suite

POS systems

Theatre-specific systems

Job description

AMC Theatres is seeking a Supervisor to direct daily performance of the theatre crew, ensuring smooth operations behind the scenes and a welcoming guest experience. You will lead with energy, communicate with care, coordinate crew through daily tasks, and coach for strong guest service.

You will handle opening/closing, cash handling, scheduling, and ticketing systems, while resolving guest concerns and supporting management in maintaining standards and safety.