Theatre Operations Manager - Growth & Training

Cinemark USA, Inc.; Mesa (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Employee Discount 401(k) Matching*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to help operate the theatre, train staff, and ensure high standards of guest service.

You will oversee multiple departments, follow guidelines, and support the General Manager to deliver an exceptional cinema experience. You'll be cross-trained, manage workload and reports, and participate in the Management Accreditation Program for career progression to Senior Assistant Manager or Theatre Manager.

Qualifications

• Must be at least 18 years old.
• High School or GED graduate preferred.
• Completion of Cinemark’s Management Accreditation Program (MAP Core) within three basic courses.
• Completes basic food handling training and obtains local/state certifications if required.
• Safe Alcohol Service training if handling alcohol.
• Flexible hours including evenings, weekends and holidays.
• Regular attendance is required.
• Energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Accurate cash handling and basic math skills.
• Interpersonal skills: verbal and written communication with diverse audiences.
• Must be able to converse in and comprehend English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction, responds with urgency.
• Excellent time management, organization, and attention to detail.
• Ability to train and lead others.
• Ability to resolve conflicts.

Responsibilities

• Follows the direction of the General Manager.
• Supports GM decisions in staff communications.
• Works in all departments and theatre job functions.
• Trains and coaches Team Members.
• Assists in preparing administrative and special reports for GM.
• Inspects theatre building, parking lot, landscaping, and equipment; reports repairs.
• Ensures dress code compliance by Team Members.
• Interacts with Guests to deliver superior service.
• Follows Cinemark Guidelines and enforces them fairly and consistently.
• Reports Employee relations issues per protocol.
• Addresses safety and security issues; maintains high work standards.

Skills

Customer service

Team leadership

Communication

Time management

Attention to detail

English fluency

Education

High School diploma or GED

Management Accreditation Program (MAP Core)

Job description

Cinemark USA, Inc. is seeking an Assistant Manager to help operate the theatre, train staff, and ensure high standards of guest service.

You will oversee multiple departments, follow guidelines, and support the General Manager to deliver an exceptional cinema experience. You'll be cross-trained, manage workload and reports, and participate in the Management Accreditation Program for career progression to Senior Assistant Manager or Theatre Manager.