Theatre Assistant Manager — Growth, Training & Service

Cinemark USA, Inc.; Pearl (MS); On-site; USD 42,981,000 - 46,276,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is seeking an Assistant Manager to support theatre operations and drive guest satisfaction. You will be cross trained across departments and assist in training employees, while ensuring policy adherence and safety compliance.

The role offers progression through Cinemark’s Management Accreditation Program, with opportunities to advance to Senior Assistant Manager, Theatre Manager, or General Manager after completing required coursework and performance milestones.

Qualifications

• Requires cross-training in all theatre departments and staff training.
• Experience in customer service and guest relations is valued.
• Wolds with policies and procedures to maintain operational standards.

Responsibilities

• Follows General Manager's direction.
• Supports GM decisions in staff communication.
• Works across all departments and theatre functions.
• Trains and coaches Team Members.
• Prepares admin and special reports for the GM.
• Inspects theatre, parking, signage and equipment.
• Reports repairs to the GM.
• Ensures dress code compliance.
• Interacts with guests to ensure superior service.
• Adheres to Cinemark guidelines and policies.
• Enforces policies with staff.
• Reports Employee relations issues to the GM/Convercent.
• Follows Employee Relations Reporting Protocol.
• Maintains high work ethic and conduct.
• Identifies and sanitizes high-contact areas.
• Uses PPE as required.
• Adapts to cleaning tasks' scope and frequency.
• Addresses safety or security issues.
• Performs other duties as assigned.

Skills

Team Leadership

Customer Service

Communication

English Proficiency

Time Management

Education

High School diploma/G.E.D.

Job description

Cinemark USA, Inc. is seeking an Assistant Manager to support theatre operations and drive guest satisfaction. You will be cross trained across departments and assist in training employees, while ensuring policy adherence and safety compliance.

The role offers progression through Cinemark’s Management Accreditation Program, with opportunities to advance to Senior Assistant Manager, Theatre Manager, or General Manager after completing required coursework and performance milestones.