Theatre Operations Leader: Guest Experience

AMC Entertainment; Minneapolis (MN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Free popcorn and discounts on food and

Free movie passes

401(k) match

Health/Dental/Vision coverage

Employee Assistance Program

Job summary

AMC Entertainment is seeking a Manager to lead theatre operations and a team, delivering excellent guest service and maintaining AMC’s standards. The role emphasizes coaching, communication, ownership, and a culture where associates grow and guests feel valued.

You will oversee staffing, reports, and daily operational tasks while partnering with the General Manager/Senior Manager to meet financial and guest-service goals in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.

Skills

Leadership

Communication

Coaching

Time management

Ownership

Tools

Microsoft Office Suite

Theatre-specific systems

Job description

AMC Entertainment is seeking a Manager to lead theatre operations and a team, delivering excellent guest service and maintaining AMC’s standards. The role emphasizes coaching, communication, ownership, and a culture where associates grow and guests feel valued.

You will oversee staffing, reports, and daily operational tasks while partnering with the General Manager/Senior Manager to meet financial and guest-service goals in a fast-paced environment.