Theatre Operations Lead: Guest Experience

Emagine Entertainment, Inc.; Parker (CO); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Emagine Entertainment, Inc. in Parker, CO seeks a Manager to lead theater crew operations, ensuring guest-focused service and a strong team culture that enhances the Emagine guest experience.

The role drives daily operations, safety, and financial performance while maintaining high standards for customer service and operational efficiency. You will oversee staffing, training, scheduling, and adherence to company policies across core theater areas, with emphasis on profitability and guest

Qualifications

• Two-year degree college or university, preferably in hospitality management.
• Two to three years of management experience in a theater or restaurant environment.
• Strong Microsoft Office Skills.

Responsibilities

• Greet and educate guests about concession items, movies, rating systems, and theater directions.
• Manage and oversee employees in crew operations ensuring outstanding customer service.
• Respond to guest comments and educate others to maintain high guest satisfaction.
• Oversee day-to-day theater operations to ensure efficiency and profitability.
• Open and close the building, complete nightly paperwork, and verify shift deposits.

Skills

Microsoft Office

Guest service

Leadership

Operations management

Education

Two-year degree in Hospitality management

Job description

Emagine Entertainment, Inc. in Parker, CO seeks a Manager to lead theater crew operations, ensuring guest-focused service and a strong team culture that enhances the Emagine guest experience.

The role drives daily operations, safety, and financial performance while maintaining high standards for customer service and operational efficiency. You will oversee staffing, training, scheduling, and adherence to company policies across core theater areas, with emphasis on profitability and guest