Theater Operations Manager – Guest Experience Leader

Emagine Entertainment Inc.; Woodhaven (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Emagine Entertainment Inc. in Woodhaven, MI is seeking a Theater Manager to lead crew operations and drive guest satisfaction.

You will oversee daily theater activities, manage staffing and deposits, and ensure profitable, safe operations while upholding company standards and guest experiences. The role requires a two-year degree in hospitality management and 2–3 years of management experience in a theater or restaurant environment.

Qualifications

• Two-year degree in hospitality management.
• Two to three years of management experience in a theater or restaurant environment.
• Strong Microsoft Office skills.

Responsibilities

• Greet and educate guests about concessions, movies, rating systems, and directions to ensure guests feel welcomed and informed.
• Oversee crew operations to deliver outstanding customer service and guest experiences.
• Manage day-to-day theater operations to maintain efficiency and profitability standards.
• Open/close the building, complete nightly paperwork, and verify shift deposits.
• Ensure compliance with labor laws and internal policies across departments.

Skills

Leadership

Guest service

Staff management

Microsoft Office

Education

Associate degree in hospitality management

Job description

Emagine Entertainment Inc. in Woodhaven, MI is seeking a Theater Manager to lead crew operations and drive guest satisfaction.

You will oversee daily theater activities, manage staffing and deposits, and ensure profitable, safe operations while upholding company standards and guest experiences. The role requires a two-year degree in hospitality management and 2–3 years of management experience in a theater or restaurant environment.