Wooster, OH - Salary Assistant Manager

Socket.dev; Wooster (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

B&B Theatres in Wooster, OH is seeking a full-time Theatre Operations Manager to oversee daily venue operations, supervise staff, and ensure excellent guest experiences. You will coordinate scheduling, training, and compliance for multiple teams while maintaining safety and service standards.

The role requires flexibility to cover shifts, a valid driver's license, and relevant certifications. This position emphasizes teamwork, integrity, and a focus on delivering memorable entertainment

Qualifications

• Must be at least 18 years old at time of hire.
• R-Serving certification required for bars or packaged alcohol locations (21+)
• Must obtain Food Handler and/or Food Manager certifications as required by location
• Must have a valid driver license and vehicle insurance
• Must be able to open and/or close regularly.

Responsibilities

• Oversee daily operations of assigned areas, ensuring smooth workflow and high-quality guest service.
• Supervise, train, and mentor hourly staff to maintain standards and performance.
• Monitor staff performance and provide feedback or resolve conflicts.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Ensure compliance with company policies, procedures, and safety regulations.
• Assist with scheduling, inventory management, ordering supplies, and coordinating needs.
• Collaborate with management to achieve operational goals and maintain a positive work environment.
• Support opening/closing procedures, cash handling, and recordkeeping.

Skills

Leadership

Staff Supervision

Customer Service

Communication

Education

Food Handler Certification

Food Manager Certification

R-Serving Certification

Job description

Job Details: Job Location: Wooster 9 - Wooster, OH, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed.

RESPONSIBILITIES

• Assist the Theatre General Manager in organizing, planning, and implementing strategy.
• Coordinate operations and ensure schedules and objectives are met.
• Supervise and motivate staff.
• Interpersonal and mediation skills.
• Communicate with guests and evaluate their needs and specifications.
• Assist in hiring, training, and maintaining employee records.
• Secure adherence to company’s policies and guidelines.
• Cleaning.

QUALIFICATIONS

• Must be at least 18 years old at the time of hire.
• If aged 21 and older, R-Serving certification is required for all locations with bars or packaged alcohol and you must be willing and able to pour basic drinks.
• As an Equal Opportunity Employer, we provide accommodation for religious observances; please provide written documentation if an exemption is required.
• Must obtain Food Handler and/or Food Manager certifications as required by specific location assignments.
• Must be able to run errands and provide current driver license and vehicle insurance.
• Must have the availability to open and/or close regularly.

ESSENTIAL FUNCTIONS

• Oversee daily operations of assigned areas, ensuring smooth workflow and high-quality guest service.
• Supervise, train, and mentor hourly staff to maintain operational standards and performance.
• Monitor staff performance, provide feedback, and assist with problem-solving or conflict resolution.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Ensure compliance with company policies, procedures, and safety regulations.
• Assist with scheduling, inventory management, ordering supplies, and coordinating operational needs.
• Collaborate with management and team members to achieve operational goals and maintain a positive work environment.
• Support operational tasks such as opening/closing procedures, cash handling, and recordkeeping.
• Work independently or as part of a team to ensure overall operational efficiency.

PHYSICAL DEMANDS

Ability to stand and walk for extended periods during the work shift, with limited opportunities to sit. Frequent use of hands and arms to handle objects, tools, and operational materials. Ability to bend, stoop, kneel, crouch, or reach as needed to perform duties. Ability to move, lift, stock, and transport boxes or supplies weighing up to 35 pounds safely. Mental stamina and focus to manage high-stress, fast-paced, and busy periods while making decisions and coordinating staff. Ability to work in environments with variable noise levels, lighting, and temperature conditions. These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.