Wooster, OH - Shift Lead (30738)

B&B Theatres; Wooster (OH); On-site; USD 17,000 - 25,000; Part time

Job summary

B&B Theatres Wooster is seeking a Part-Time Shift Lead to help manage daily theatre operations and staff during scheduled shifts. You will provide leadership to frontline team members and ensure high standards of guest service throughout the venue.

The role requires flexible availability, including weekends and holidays, with responsibilities spanning concessions, box office, and safety compliance to ensure a seamless guest experience.

Qualifications

• Must be 18 years or older at time of hire.
• Regular open and/or close availability, including weekends and holidays.
• Demonstrated ability to provide excellent customer service.
• Positive and proactive attitude.
• Strong communication and interpersonal skills.
• Ability to lead and work effectively in a team environment.

Responsibilities

• Supervise and coordinate staff during assigned shifts to ensure smooth operations.
• Train, mentor, and support team members to maintain service and standards.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Monitor workflow, coordinate tasks, and ensure proper execution of procedures.
• Assist with opening, closing, and shift transition procedures, including cash handling.
• Communicate effectively with management and team members to resolve issues.

Skills

Leadership

Customer service

Communication

Teamwork

Reliability

Job description

Job Details

Job Location: Wooster 9 - Wooster, OH 44691-9077, Position Type: Part Time, Education Level: None, Travel Percentage: None, Job Shift: Any, Our Mission & Core Values:

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.

Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.

We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.

Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.

Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.

Job Overview

The Shift Lead plays a vital role in ensuring the smooth and efficient operation of the theatre during their scheduled shifts. Reporting directly to the General Manager and working under their supervision, the Shift Lead will provide leadership and support to frontline employees, ensuring exceptional guest service and adherence to all company policies and procedures. In the absence of management, the Shift Lead will be responsible for overseeing daily operations and resolving any issues that may arise.

Hours

This is a part-time position requiring regular opening and/or closing availability.

Key Responsibilities

Leadership and Team Support

• Provide guidance and direction to frontline team members, fostering a positive and collaborative work environment.
• Assist in training new employees and reinforce company standards.
• Communicate effectively with team members and management, ensuring smooth information flow.
• Lead and take charge of the theatre operations in the absence of the General Manager or other designated managers.

Guest Experience

• Prioritize customer satisfaction by providing professional and friendly guest support.
• Address guest inquiries and resolve complaints efficiently and effectively.
• Ensure all team members are knowledgeable about current promotions, showtimes, and theatre policies.

Operational Efficiency

• Oversee the efficient operation of various areas, including concessions and box office.
• Ensure accurate cash handling and adherence to all financial procedures.
• Maintain a thorough knowledge of all items offered, including pricing.
• Coordinate effectively with colleagues to ensure seamless teamwork.

Facility Maintenance and Safety

• Maintain a clean and organized work environment, including workstations, concession areas, box office, auditoriums, and restrooms.
• Perform cleaning duties as directed, including sweeping, mopping, and trash removal.
• Adhere to all safety regulations and report any potential hazards to management.

Complete any other duties as delegated or directed by supervisory personnel.

Qualifications: General Qualifications

• Must be 18 years of age or older at the time of hire.
• Must have the availability to open and/or close the theatre on a regular basis, including weekends and holidays.
• Demonstrated ability to provide excellent customer service.
• Positive and proactive attitude.
• Strong communication and interpersonal skills.
• Ability to lead and work effectively in a team environment.
• Reliable transportation. (The ability to run company errands and provide current vehicle insurance is a plus.)
• If aged 21 and older, R-Serving certification is required for all locations with bars or packaged alcohol and you must be willing and able to pour basic drinks. As an Equal Opportunity Employer, we provide accommodation for religious observances; please provide written documentation if an exemption is required.
• Must obtain Food Handler and/or Food Manager certifications as required by specific location assignments.

Essential Functions

• Supervise and coordinate staff during assigned shifts to ensure smooth operations.
• Train, mentor, and support team members to maintain service and operational standards.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Monitor workflow, coordinate tasks, and ensure proper execution of operational procedures.
• Assist with opening, closing, and shift transition procedures, including cash handling and recordkeeping.
• Communicate effectively with management and team members to resolve issues and maintain efficiency.
• Perform other operational duties as assigned to support staff and maintain high-quality service.
• Work independently or collaboratively to ensure smooth shift operations and guest satisfaction.

Physical Demands

• Ability to stand, walk, and sit for extended periods, up to 4 hours at a time.
• Frequent use of hands and arms to handle objects, tools, or equipment.
• Ability to bend, stoop, kneel, or crouch as needed to perform duties.
• Ability to move, lift, stock, and transport items weighing35–40 pounds safely.
• Mental stamina to maintain composure, efficiency, and decision-making in a fast-paced, high-stress environment.
• Ability to work in environments with variable noise levels, lighting, and temperature conditions.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.