Wooster, OH - Salary Assistant Manager (30735)

B&B Theatres; Wooster (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

B&B Theatres in Wooster, OH seeks an Assistant Manager to join our team. This full-time role involves supervising staff, coordinating operations, and delivering outstanding guest service during evenings, weekends, and holidays. You will partner with the Theatre General Manager to hire, train, and maintain high standards while upholding safety and policy compliance.

The position emphasizes leadership, customer care, and operational excellence within a dynamic cinema environment.

Qualifications

• Interpersonal and mediation skills are essential for guest satisfaction.
• Supervise, train, and mentor hourly staff to maintain standards.
• Maintain guest service quality and positive team dynamics.

Responsibilities

• Assist the Theatre General Manager in organizing, planning, and implementing strategy.
• Coordinate operations, schedules, and objectives to ensure smooth service.
• Supervise and motivate staff to deliver excellent experiences.
• Handle guest inquiries and resolve concerns professionally.
• Assist in hiring, training, and maintaining employee records.
• Ensure adherence to policies, safety, and licensing requirements.
• Support opening/closing procedures and cash handling.

Skills

Interpersonal skills

Staff supervision

Customer service

Team mentorship

Job description

Job Details: Job Location: Wooster 9 - Wooster, OH 44691-9077, Position Type: Full Time, Job Shift: Any, Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed.

JOB OVERVIEW

As a committed, proactive Assistant Manager, you will work with other members of management to hire and train staff and ensure that patrons receive excellent service. The role of an Assistant Manager is to help supervise and coordinate the team. They must ensure the guest receives a warm welcome and that service and equipment runs smoothly. You may also be responsible for managing inventory and resources pertaining to all amenities within the building, helping the marketing team with promotional events, ensure that quality and safety controls are followed, maintain current licenses, create schedules, and work with the operations team to set business objectives to increase profits and maximize customer satisfaction. You should also be able to work with and mentor diverse personalities and diffuse tense situations. Delegation of responsibilities is a must, and will help cultivate the next class of managers, but you should become competent in all tasks and processes though out the location. This job requires you to work during the evening, on weekends, and occasionally on holidays.

RESPONSIBILITIES

• Assist the Theatre General Manager in organizing, planning, and implementing strategy.
• Coordinate operations and ensure schedules and objectives are met.
• Supervise and motivate staff.
• Interpersonal and mediation skills.
• Communicate with guests and evaluate their needs and specifications.
• Assist in hiring, training, and maintaining employee records.
• Secure adherence to company’s policies and guidelines.
• Cleaning.
• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a customer at the snack bar or land a hand cleaning an auditorium between shows.
• Completing any other duties as delegated or directed by your supervisor.

Qualifications: QUALIFICATIONS

• Must be at least 18 years old at the time of hire.
• If aged 21 and older, R-Serving certification is required for all locations with bars or packaged alcohol and you must be willing and able to pour basic drinks. As an Equal Opportunity Employer, we provide accommodation for religious observances; please provide written documentation if an exemption is required.
• Must obtain Food Handler and/or Food Manager certifications as required by specific location assignments.
• Must be able to run errands and provide current driver license and vehicle insurance.
• Must have the availability to open and/or close regularly.

Essential Functions

• Oversee daily operations of assigned areas, ensuring smooth workflow and high-quality guest service.
• Supervise, train, and mentor hourly staff to maintain operational standards and performance.
• Monitor staff performance, provide feedback, and assist with problem-solving or conflict resolution.
• Handle guest inquiries, concerns, and complaints professionally and promptly.
• Ensure compliance with company policies, procedures, and safety regulations.
• Assist with scheduling, inventory management, ordering supplies, and coordinating operational needs.
• Collaborate with management and team members to achieve operational goals and maintain a positive work environment.
• Support operational tasks such as opening/closing procedures, cash handling, and recordkeeping.
• Work independently or as part of a team to ensure overall operational efficiency.

Physical Demands

• Ability to stand and walk for extended periods during the work shift, with limited opportunities to sit.
• Frequent use of hands and arms to handle objects, tools, and operational materials.
• Ability to bend, stoop, kneel, crouch, or reach as needed to perform duties.
• Ability to move, lift, stock, and transport boxes or supplies weighing up to 35 pounds safely.
• Mental stamina and focus to manage high-stress, fast-paced, and busy periods while making decisions and coordinating staff.
• Ability to work in environments with variable noise levels, lighting, and temperature conditions.

These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.