Theatre Operations Lead

AMC Entertainment; Jacksonville (NC); On-site; USD 19,000 - 20,000; Full time

Job summary

AMC Entertainment in Jacksonville is seeking a Supervisory team member to direct the daily theatre crew, ensure smooth operations, and deliver outstanding guest experiences. You will lead with energy, coach staff, and maintain cash handling and safety standards in a fast-paced cinema environment.

Requires at least 6 months of supervisory experience, evening/weekend availability, and a passion for movies. Competitive hourly compensation and opportunities for growth are offered.

Qualifications

• Six months of supervisory or commensurate leadership experience.
• Evening, weekend, and occasional holiday availability.
• Willing to complete required training and certifications.
• Friendly, outgoing personality—strong guest service, communication, leadership, and teamwork skills.
• Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.
• A love for movies and a passion for creating a fantastic guest experience.

Responsibilities

• Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
• Assist in floor operations and ensure proper crew placement based on business needs.
• Oversee opening and closing procedures and provide access to vendors for deliveries and repairs during off-hours.
• Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
• Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
• Maintain cash-handling accuracy and complete required forms.
• Support inventory processes and assist in preparing crew schedules (final approval by management).
• Troubleshoot system issues by opening support tickets and following up on resolution.
• Resolve guest concerns and research AMC Stubs or refund-related issues.
• Distribute and reconcile passes and assist in all other duties as directed by management.
• Perform daily operational and administrative tasks to keep everything running on schedule.
• Complete other duties as directed by management.

Skills

Supervisory experience

Leadership

Guest service

Communication

Teamwork

Independent work

Time management

Tools

Microsoft Office Suite

Theatre-specific systems

Job description

AMC Entertainment in Jacksonville is seeking a Supervisory team member to direct the daily theatre crew, ensure smooth operations, and deliver outstanding guest experiences. You will lead with energy, coach staff, and maintain cash handling and safety standards in a fast-paced cinema environment.

Requires at least 6 months of supervisory experience, evening/weekend availability, and a passion for movies. Competitive hourly compensation and opportunities for growth are offered.