Theatre Guest Services Associate – Growth & Perks

Cinemark; Lancaster (OH); On-site; USD 16,000 - 18,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, pricing, promotions, and events.

They answer guest questions while ensuring a heroic guest experience across Usher, Box Office or Concession roles as staffing needs require. Responsibilities include greeting guests, operating the POS system, verifying tickets, and maintaining clean, safe theatres while providing exceptional service and accurate cash handling.

Qualifications

• Must be at least 16 years old.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Ability to work in a fast-paced team environment.
• Excellent guest service and interpersonal skills in English.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.).
• Prepares food and properly operates cooking, warming, and popping equipment.
• Consistently wipes down and sanitizes Employee and Guest high-contact areas.
• Complies with all local, state, and federal food safety laws.
• Monitors safety and security issues and reports to management.
• Assists with all opening and closing duties as assigned by management.
• Performs other work-related duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

English proficiency

Tools

POS system

Job description

Cinemark Team Members create a welcoming environment for our Guests. A Team Member is quick, accurate, and knowledgeable about movies, pricing, promotions, and events.

They answer guest questions while ensuring a heroic guest experience across Usher, Box Office or Concession roles as staffing needs require. Responsibilities include greeting guests, operating the POS system, verifying tickets, and maintaining clean, safe theatres while providing exceptional service and accurate cash handling.