Theatre Guest Experience Specialist

Cinemark USA, Inc.; Wayne (NJ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching

Growth Opportunities

Education Assistance

Health Benefits

Parental Leave

Paid Time Off

Daily Pay

Free Movies

Job summary

Cinemark USA, Inc. is hiring Team Members to welcome Guests and support theatre operations. You may serve as Usher, Box Office or Concessionist as staffing needs require, answering questions and ensuring a heroic Guest experience.

You will handle ticketing, pricing, concessions and safety duties while maintaining cleanliness and enforcing policies. The role emphasizes teamwork, reliability, and excellent customer service across shifts.

Qualifications

• Must be at least 16 years of age.
• Completes basic food handling training and obtains any local or state mandated certification, health card, or food handlers permit where required.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Requires regular and consistent attendance.
• Energetic and friendly attitude during each shift.
• Provides excellent Guest service.
• Interpersonal skills to communicate with all ages, genders, and personalities in English.
• Ability to work in a team environment and independently.
• Ability to take and follow direction.
• Responds with a sense of urgency.
• Accurate cash handling and basic math skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner.
• Operates Cinemark’s POS system for all transactions completed on assigned register.
• Verifies tickets at podium and directs Guests to an auditorium.
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information.
• Responds to phone calls and questions from Guests in a professional and quality customer service manner.
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.).
• Prepares food and properly operates cooking, warming, and popping equipment.
• Consistently wipes down and sanitizes Employee and Guest high-contact areas.
• Complies with all local, state, and federal food safety laws.
• Monitors safety and security issues and reports to management.
• Assists with opening and closing duties as assigned by management.
• Performs other work-related duties as assigned.

Skills

Customer service

Cash handling

Communication

Teamwork

English proficiency

Tools

POS system

Job description

Cinemark USA, Inc. is hiring Team Members to welcome Guests and support theatre operations. You may serve as Usher, Box Office or Concessionist as staffing needs require, answering questions and ensuring a heroic Guest experience.

You will handle ticketing, pricing, concessions and safety duties while maintaining cleanliness and enforcing policies. The role emphasizes teamwork, reliability, and excellent customer service across shifts.