Theatre Guest Experience Leader

Marcus Theatres; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages & premium holidayPay

Paid vacation for full-time (30+ hrs/w

Medical, dental, vision & retirement (

Free movies & meals

Paid uniforms

Associate college scholarship program

Career advancement opportunities

Job summary

Marcus Theatres is seeking an Assistant Manager to lead a team in a fast-paced cinema environment. You will coach associates, ensure exceptional guest service, and help run daily theatre operations with enthusiasm and a guest-first mindset.

The role emphasizes coaching, teamwork, and maintaining high standards in a high-volume setting, while supporting hiring, training, and development efforts for staff.

Qualifications

• Attitude, work ethic and communication skills are valued.
• Ability to thrive in a high-volume, fast-paced, team-focused environment.
• Passion for coaching associates to deliver exceptional guest service.

Responsibilities

• Greet guests, anticipate needs, and exceed expectations with creative solutions for excellent service.
• Supervise, motivate, reward, and coach associates.
• Execute systems and processes to keep the theatre running smoothly.
• Assist with hiring, training, and associate development.
• Evaluate KPIs to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic to the theatre.

Skills

Positive attitude

Strong work ethic

Excellent communication

Coaching teams

Guest service focus

Team-oriented

Job description

Marcus Theatres is seeking an Assistant Manager to lead a team in a fast-paced cinema environment. You will coach associates, ensure exceptional guest service, and help run daily theatre operations with enthusiasm and a guest-first mindset.

The role emphasizes coaching, teamwork, and maintaining high standards in a high-volume setting, while supporting hiring, training, and development efforts for staff.