Theatre Assistant Manager — Guest Experience Leader

Marcus Theatres; Saint Charles (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Premium holiday pay

Paid vacation

Medical benefits

Dental benefits

Vision benefits

Free movies

Free meals

Uniforms provided

Scholarship program

Career advancement

Job summary

Marcus Theatres is seeking an Assistant Manager to lead a high-volume theatre team, deliver outstanding guest service, and drive operational excellence. You will coach hourly staff, manage schedule and workloads, and ensure adherence to policies in a fast-paced environment.

Responsibilities include hiring, training, and developing associates while focusing on guest satisfaction, revenue, and brand standards. This position offers growth opportunities within Marcus Theatres.

Qualifications

• Minimum 18 years of age.
• Supervisory experience in a high-volume movie theatre, retail or hospitality environment.
• Strong interpersonal, verbal, and written communication skills.
• Willingness to learn new skills and software systems.
• Flexible schedule including late evenings, weekends and holidays.

Responsibilities

• Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate KPIs to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction of the theatre and corporate management teams.

Skills

Supervisory experience

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma

College coursework in Business Management

Marketing coursework preferred

Tools

MS Word

Excel

POS System

Job description

Marcus Theatres is seeking an Assistant Manager to lead a high-volume theatre team, deliver outstanding guest service, and drive operational excellence. You will coach hourly staff, manage schedule and workloads, and ensure adherence to policies in a fast-paced environment.

Responsibilities include hiring, training, and developing associates while focusing on guest satisfaction, revenue, and brand standards. This position offers growth opportunities within Marcus Theatres.