Front of House Leader — Patron Experience

The Woodruff Arts Center; United States; On-site; USD 41,000 - 50,000; Full time

Job summary

The Alliance Theatre at The Woodruff Arts Center seeks a Front of House Manager to ensure a welcoming, safe, and memorable patron experience across performances. You will oversee part-time staff and volunteer ushers, coordinating with Box Office and stage teams to deliver hospitality on every touchpoint.

This role requires strong organizational skills and a calm presence under pressure, with a passion for the arts.

Qualifications

• At least three years of patron services and house management experience.
• Experience supervising staff and collaborating within a large organization.
• Strong public-facing customer service background in arts setting.

Responsibilities

• Patron Experience: Serve as primary patron contact at performances with warmth and professionalism.
• Team Leadership: Train and supervise front of house staff and volunteers.
• Operations and Safety: Oversee all front of house operations to ensure safety and accessibility.

Skills

Patron experience

House management

Customer service

Team leadership

Communication

Tools

Tessitura CRM

MS Office

Job description

The Alliance Theatre at The Woodruff Arts Center seeks a Front of House Manager to ensure a welcoming, safe, and memorable patron experience across performances. You will oversee part-time staff and volunteer ushers, coordinating with Box Office and stage teams to deliver hospitality on every touchpoint.

This role requires strong organizational skills and a calm presence under pressure, with a passion for the arts.