House Manager

ArtPride New Jersey; Princeton (NJ); Hybride; USD 29 000 - 33 000; Plein temps

Avantages offerts par ce poste

Sick leave

Bereavement leave

Holiday pay

403(b) retirement plan

Tickets (free/discount)

Professional development

Free parking

Résumé du poste

McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers provide on-the-ground leadership for all FOH activities, supervising a team of 15 to 20 staff, depending on the show, and ensuring a welcoming, safe environment for patrons, artists, and staff.

The role requires strong leadership, customer service, and multitasking abilities, plus ability to handle conflicts and emergencies.

Qualifications

• Leadership and management experience leading and working with large groups of people.
• Microsoft Office knowledge (Word, Excel & Outlook).
• Confident, approachable personality with excellent customer service.
• Diplomacy, interpersonal and teamwork skills; proven relationship builder.
• Thrives in fast-paced environments with composure and problem solving.
• Dedication to superior customer service with a welcoming demeanor.
• Collaborative mindset; works well with diverse backgrounds and styles.
• Position requires a valid background screening on file.

Responsabilités

• Manage and run all Front of House operations for each performance with patrons, artists, guests and staff.
• Communicate and align with performance guidelines and policies.
• Facilitate performance reports for each event.
• Maintain electronic devices (scanners, hearing devices, radios) and report issues.
• Check venue facilities before/after performances; report maintenance needs.
• Train FOH staff under the Front of House Manager.
• Address patron concerns or conflicts as escalated by ushers and staff.
• Conduct pre/post-performance debriefings with staff.
• Collaborate with Events & Operations Manager for transitions between performances.
• Support a welcoming environment and enforce Code of Conduct.

Connaissances

Leadership

Management

Customer service

Diplomacy

Problem solving

Teamwork

Multitasking

Communication

Outils

Microsoft Office

Description du poste

McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers are critical members of McCarter's Front of House team, providing on-the-ground leadership for all Front of House operations during each performance. Outgoing and motivated, House Managers possess excellent leadership and customer service skills, and are able to multitask in an energetic environment while managing Front of House teams ranging from 15 to 20 individuals, depending on the performance.

Duties and Responsibilities

ESSENTIAL FUNCTIONS & DUTIES

• Under the supervision of the Front of House Manager, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests and staff.
• Understand, respectfully communicate and facilitate alignment with all performance guidelines and policies as set forth by McCarter.
• Facilitate performance reports for each event.
• On-the-spot maintenance of all electronic devices, including scanners, hearing devices and radios for the theatres; report to the Information Technology or Operations departments when issues arise.
• Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to the Operations team.
• Train other Front of House staff members under the direction of the Front of House Manager.
• Address any patron concerns or conflicts as escalated by the Ushers, Patron Attendants or Assistant House Managers.
• Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement and any challenges encountered during the performance.
• Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission and post-show activities.
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter's Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from the Front of House Manager.
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff.
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies.
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others.
• Engage in the ongoing work of fostering an equitable and inclusive environment at McCarter. Actively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

Requirements

QUALIFICATIONS

• Leadership and management experience leading and working with large groups of people.
• Microsoft Office knowledge (Word, Excel & Outlook).
• Possesses a confident and approachable personality with excellent customer service skills.
• Exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with customers and colleagues alike.
• Ability to thrive in fast-paced environments, and maintain composure while making swift decisions and solving problems.
• Dedication to providing superior customer service, with a warm and welcoming demeanor that fosters a positive experience for all patrons and guests.
• A collaborative mindset, with the ability to work harmoniously with individuals from diverse backgrounds, personalities, and work styles, always approaching challenges with optimism, civility, and a solutions-oriented approach.
• Position requires a valid background screening to be on file.

Preferred Qualifications

• Ability to communicate in other languages (e.g. ASL and multilingual)
• Current CPR & First Aid certification
• An enthusiasm for the performing arts, with particular interest in supporting and elevating the work of global artists across many disciplines

Compensation & Benefits

• $21.75/hr base
• paid sick and bereavement leave
• staff holiday pay
• access to participate in a 403(b) retirement plan
• complimentary and discounted tickets
• institutional professional development opportunities
• free parking within walking distance, and additional perks

ArtPride New Jersey Foundation
432 High Street
Burlington, NJ 08016