Assistant House Manager

THEATRE PHILADELPHIA; Malvern (AR); On-site; USD 17,000 - 21,000; Part time

Job summary

THEATRE PHILADELPHIA in Malvern looks for adaptable, energetic Front of House staff for part-time, hourly roles. FOH Representatives earn $12/hr and House Managers $15/hr; both train on all shifts and support patrons, box office, and stage management.

The position emphasizes customer service, safety, and calm responses to emergencies. Join a nationally renowned local theatre with flexible schedules up to 29 hours per week, learning and collaborating with diverse teams to create welcoming guest

Qualifications

• Part-time, hourly, non-exempt position.

Responsibilities

• Delegate responsibilities to staff and volunteers.
• Coordinate with stage management to maintain timing.
• Assist patrons during their visit and answer questions about productions.
• Set up for events and stock concessions; assist with handling emergencies.
• Welcome patrons and help them navigate the campus and programs.

Skills

Adaptable

Energetic

Organized

Customer service

People skills

Job description

If you love theatre and want a behind-the-scenes experience, come join us!We are a nationally renowned, local theatre seeking adaptable, energetic, organized people to work Front of House.In this position, you need to be willing to learn, work with people of all backgrounds, and think on your feet. FOH staff reports to the Front of House and Reports Manager. We offer flexible schedules that will not exceed 29 hours per week. Your own transportation is a plus.We are located one mile from the Malvern stop on the Paoli/Thorndale regional rail line.

Assistant House Managersare shift leaders who manage the FOH staff and volunteers, coordinate with stage management, and assist patrons during their visit. Our ideal Assistant House Manageris flexible, calm in emergencies, a creative problem solver, and warm and welcoming to all. Those hired to be Assistant House Managers will train on all shifts and may be scheduled in a position other than manager based on scheduling needs and availability.

This is a part-time, hourly, non-exemptposition that pays $12/hr for FOH Representative shifts and $15/hr for House Manager shifts.

Responsibilities might include:

• Delegating responsibilities to Staff and Volunteers
• Liaising with Stage Management to maintain consistent timing
• Coordinate with the Box Office to resolve ticketing issues
• Managing and reporting incidents and/or emergencies
• Setting up for events, stocking concessions, including lifting flats of bottles and soda.
• Welcoming patrons and answering patron questions knowledgeably about productions, other People's Light programs, and navigating the campus
• Supporting special events, like our Relaxed Performances and Surround Season
• Managing the house, including ushering patrons into the theatre, seating late-arriving patrons, maintaining theatre protocols, keeping all public spaces clean
• Helping patrons with Smart Caption Glasses and other assistive devices
• Keeping track of concessions stock
• Training and learning, including de-escalation techniques; bystander intervention; RAMP.
• Handling emergencies and last-minute situations with grace and authority.
  

$12/hr for FOH Representative shifts and $15/hr for House Manager shifts