Patron Services Pro — Tickets & Customer Care

Omaha Performing Arts Society; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Omaha Performing Arts Society is seeking a Patron Services Rep to deliver high-quality service across ticket sales channels (phone, walk-up, Internet) using Tessitura, while ensuring accuracy in daily reconciliations and policy adherence.

The role requires at least two years in customer service, strong communication, and evening/weekend availability; bilingual Spanish is preferred. Join a collaborative team dedicated to great patron experiences.

Qualifications

• Two years of prior customer service experience.
• Ability to handle cash transactions and reconciliation accurately.
• Proficient with Microsoft Office (Word, Excel, Outlook, Access, PowerPoint).
• Evening and weekend availability required.
• Bilingual Spanish preferred.

Responsibilities

• Process ticket transactions on Tessitura (online, walk-up, phone).
• Balance daily ticket sales with colleagues.
• Provide patron services and resolve issues professionally.
• Learn and apply current policies, procedures, and program developments.
• Complete weekly department projects and enter patron records.
• Collaborate effectively as a Patron Services team member.

Skills

Customer service

Cash handling

Teamwork

Communication

Bilingual Spanish

Evening/weekend availability

Education

High School Diploma

Tools

Microsoft Office

Job description

Omaha Performing Arts Society is seeking a Patron Services Rep to deliver high-quality service across ticket sales channels (phone, walk-up, Internet) using Tessitura, while ensuring accuracy in daily reconciliations and policy adherence.

The role requires at least two years in customer service, strong communication, and evening/weekend availability; bilingual Spanish is preferred. Join a collaborative team dedicated to great patron experiences.